• Wrong details

    Hi all,
    I recently moved home and I’ve chosen pureplanet. When they asked about the previous supplier I accidentally gave my old place’s supplier not the existing one’s and I’m worried that the switching process will be delayed because of this.. any idea how can i contact pure planet? Didn’t find any option for this..

    thanks
    Tap below to see the best answer
    0
  • Hi all,
    I recently moved home and I’ve chosen pureplanet. When they asked about the previous supplier I accidentally gave my old place’s supplier not the existing one’s and I’m worried that the switching process will be delayed because of this.. any idea how can i contact pure planet? Didn’t find any option for this..

    thanks
    Tap below to see the best answer


  • Best Answer

    Hi
    welcome to PP.

    There are no call centres with PP, it is an app-based company.
    you're talking to other customers on this forum.
    You need to send your message to the team directly via Wattbot.
    if you go to the app and click on the 3 lines at the top right, then click on help, then ask Wattbot,
    Then you need to type in 'message the team'
    then you can send them your message. Might take a couple of days to get back to you, but they will
    1
  • Hi
    welcome to PP.

    There are no call centres with PP, it is an app-based company.
    you're talking to other customers on this forum.
    You need to send your message to the team directly via Wattbot.
    if you go to the app and click on the 3 lines at the top right, then click on help, then ask Wattbot,
    Then you need to type in 'message the team'
    then you can send them your message. Might take a couple of days to get back to you, but they will