• How long does It take to set up an account?

    Hello, I moved in to the property that is supplied by Pure Planet. I registered on their website 2 days ago and the app still says "We are setting up your account". I don't know if I should just wait or maybe there are some more steps which I need to complete? Anyone knows how long it takes to set up an account? I tried contacting Pure Planet via WattBot, but it is not really working.... Any help will be greatly appreciated, thank you.
    Tap below to see the best answer
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  • Hello, I moved in to the property that is supplied by Pure Planet. I registered on their website 2 days ago and the app still says "We are setting up your account". I don't know if I should just wait or maybe there are some more steps which I need to complete? Anyone knows how long it takes to set up an account? I tried contacting Pure Planet via WattBot, but it is not really working.... Any help will be greatly appreciated, thank you.
    Tap below to see the best answer


  • Best Answer

    Hey @OlgaKos and welcome to the Community!

    Nice one for signing up

    The team will be setting your account up based off the moved in info you gave - this can take a few days.

    Just look out for any emails from them, in case they need to confirm any extra info.
    Once completed you'll be emailed a Welcome Pack confirming your account details
    0
  • Hey @OlgaKos and welcome to the Community!

    Nice one for signing up

    The team will be setting your account up based off the moved in info you gave - this can take a few days.

    Just look out for any emails from them, in case they need to confirm any extra info.
    Once completed you'll be emailed a Welcome Pack confirming your account details