• Help with submitting a reading

    Hello. I am terribly computer illiterate and haven't been able to send meter readings to Pure Planet. All my bills have been estimates. Can anyone please help. I cant even get in touch with them as I can't figure out how to.

    If you can help, please remember you are dealing with someone who hasn't got a clue about these things, so you would have to be extremely basic in your reply.

    I would be very, very grateful.

    Thankyou.

    ​Inger Wolff
    Tap below to see the best answer
    0
  • Hello. I am terribly computer illiterate and haven't been able to send meter readings to Pure Planet. All my bills have been estimates. Can anyone please help. I cant even get in touch with them as I can't figure out how to.

    If you can help, please remember you are dealing with someone who hasn't got a clue about these things, so you would have to be extremely basic in your reply.

    I would be very, very grateful.

    Thankyou.

    ​Inger Wolff
    Tap below to see the best answer


  • Best Answer

    hi inger
    we may have to do this a step at a time,
    go to https://purepla.net in your browser.
    click on the little head icon top right, and enter your email ( the one you used when you joined pure planet.) close that tab
    now go to your email,
    you should get an email to log in, open it and look for the big pink login button
    post back if you get that far, someone will help
    0
  • hi inger
    we may have to do this a step at a time,
    go to https://purepla.net in your browser.
    click on the little head icon top right, and enter your email ( the one you used when you joined pure planet.) close that tab
    now go to your email,
    you should get an email to log in, open it and look for the big pink login button
    post back if you get that far, someone will help


  • Hi
    if you go on the app, tap on the 3 lines at the top right hand corner, then select 'send a meter reading'.
    You can then enter your electricity reading, press next and then enter your gas reading, then press submit.
    0
  • Hi
    if you go on the app, tap on the 3 lines at the top right hand corner, then select 'send a meter reading'.
    You can then enter your electricity reading, press next and then enter your gas reading, then press submit.


  • Hey @Inger Wolff

    Great advice from @Angelabikerbabe and @woz

    We also have an FAQ which explains how to submit your meter readings with photos, which may help.

    Just tap this link to read it - https://community.purepla.net/conten...ding#ckb_start

    ​Let us know if you'd like more help!
    0
  • Hey @Inger Wolff

    Great advice from @Angelabikerbabe and @woz

    We also have an FAQ which explains how to submit your meter readings with photos, which may help.

    Just tap this link to read it - https://community.purepla.net/conten...ding#ckb_start

    ​Let us know if you'd like more help!