• Login button not showing

    I have tried several times to login from my iPhone.
    I receive the email but there's no button to tap.

    Is this a general issue or am I the only one affected?
    Either way it's frustrating.
    0
  • I have tried several times to login from my iPhone.
    I receive the email but there's no button to tap.

    Is this a general issue or am I the only one affected?
    Either way it's frustrating.


  • hi tim
    does email not appear as below?
    Name:  login2-r.jpg
Views: 28
Size:  11.8 KB
    Quote Originally Posted by timpin View Post
    I have tried several times to login from my iPhone.
    I receive the email but there's no button to tap.

    Is this a general issue or am I the only one affected?
    Either way it's frustrating.
    0
  • hi tim
    does email not appear as below?
    Name:  login2-r.jpg
Views: 28
Size:  11.8 KB
    Quote Originally Posted by timpin View Post
    I have tried several times to login from my iPhone.
    I receive the email but there's no button to tap.

    Is this a general issue or am I the only one affected?
    Either way it's frustrating.


  • There is no button.
    0
  • There is no button.


  • Quote Originally Posted by timpin View Post
    There is no button.
    What email 'client' are you using on your iPhone @timpin ?
    Is it the standard 'Mail' app? Sometimes a 3rd party app can strip the button out. I think the Yahoo app does this, for example.
    Community Manager - Pure Planet

    1
  • Quote Originally Posted by timpin View Post
    There is no button.
    What email 'client' are you using on your iPhone @timpin ?
    Is it the standard 'Mail' app? Sometimes a 3rd party app can strip the button out. I think the Yahoo app does this, for example.
    Community Manager - Pure Planet



  • Yes, Mail.app
    iPhone 6 iOS 12.4.1
    0
  • Yes, Mail.app
    iPhone 6 iOS 12.4.1


  • Just looked at mine and the button is there in the mail app...
    Is the rest of the mail there, under the button there-s a sky with "thanks for being part of..." text in white, and under that facebook, twit and linkedin blue buttons and stuff below that...
    Quote Originally Posted by timpin View Post
    Yes, Mail.app
    iPhone 6 iOS 12.4.1
    0
  • Just looked at mine and the button is there in the mail app...
    Is the rest of the mail there, under the button there-s a sky with "thanks for being part of..." text in white, and under that facebook, twit and linkedin blue buttons and stuff below that...
    Quote Originally Posted by timpin View Post
    Yes, Mail.app
    iPhone 6 iOS 12.4.1


  • None of that is there.

    it says
    Tap below to log in. We
    do this to make sure
    your account is secure.

    Then there's a gap before the copyright and confidentiality notice.
    0
  • None of that is there.

    it says
    Tap below to log in. We
    do this to make sure
    your account is secure.

    Then there's a gap before the copyright and confidentiality notice.


  • Quote Originally Posted by timpin View Post
    Yes, Mail.app
    iPhone 6 iOS 12.4.1
    Thanks @timpin
    Our tech team are looking into it.
    For now can you login via web? Here's how
    Community Manager - Pure Planet

    0
  • Quote Originally Posted by timpin View Post
    Yes, Mail.app
    iPhone 6 iOS 12.4.1
    Thanks @timpin
    Our tech team are looking into it.
    For now can you login via web? Here's how
    Community Manager - Pure Planet



  • Thanks Marc

    Yes, I am currently logged in on the web.
    0
  • Thanks Marc

    Yes, I am currently logged in on the web.


  • Hi @timpin
    Our team's struggling to replicate this bug.
    Could you forward the login email to us? The address to foward it to is help@purepla.net
    Thank you
    Community Manager - Pure Planet

    0
  • Hi @timpin
    Our team's struggling to replicate this bug.
    Could you forward the login email to us? The address to foward it to is help@purepla.net
    Thank you
    Community Manager - Pure Planet



  • Hi again @timpin
    This is odd. I just went through the login process and the same thing happened to me - no pink login button in the email.
    Ten minutes later it had appeared.
    So we can only think that my phone didn't pull down all the images straight away.
    We're going to keep an eye on this.
    Community Manager - Pure Planet

    0
  • Hi again @timpin
    This is odd. I just went through the login process and the same thing happened to me - no pink login button in the email.
    Ten minutes later it had appeared.
    So we can only think that my phone didn't pull down all the images straight away.
    We're going to keep an eye on this.
    Community Manager - Pure Planet



  • Hi again @timpin
    Thanks for fowarding the email to us.
    More strangeness.... the pink login button is showing!
    Community Manager - Pure Planet

    0
  • Hi again @timpin
    Thanks for fowarding the email to us.
    More strangeness.... the pink login button is showing!
    Community Manager - Pure Planet