• Supply disconnected

    Hi
    just had my smart meter fitted the problem is it says gas supply disconnected looking at setting it’s connected how do I get this resolved it’s been 24 hrs now and still not connected

    ​thanks
    Tap below to see the best answer
    0
  • Hi
    just had my smart meter fitted the problem is it says gas supply disconnected looking at setting it’s connected how do I get this resolved it’s been 24 hrs now and still not connected

    ​thanks
    Tap below to see the best answer


  • Best Answer

    hi Jaffa
    You do mean the in home display not the meter?
    PP have to do stuff at their end and there are issues with the ihds not connecting
    https://community.purepla.net/thread...issues-update?
    A fix is expected so if it still hasn’t come right after switching it off and back on next week i’m afraid you’ll need to wait.
    1
  • hi Jaffa
    You do mean the in home display not the meter?
    PP have to do stuff at their end and there are issues with the ihds not connecting
    https://community.purepla.net/thread...issues-update?
    A fix is expected so if it still hasn’t come right after switching it off and back on next week i’m afraid you’ll need to wait.


  • My smart meter says the same thing. How do I get it connected again for gas?
    0
  • My smart meter says the same thing. How do I get it connected again for gas?