Just to add that the statement that the account will be around a months payment in credit applies when the dd has just been paid as it's usually paid at the start of your billing period .
It depends on how long you've been a customer, I'm guessing it's just under a year, if so if your average
payment was for example £120 a month your overpayment would be £180 over 12 months or £15 a month (equates to £12 warmer/ £18 colder months)
When you ask wattbot if you do agree on a refund of part rather than just adjusting the DD, be sure to ask for a timescale for when the refund will be paid, I can't see why it should take long but I don't know how PP's systems work.
(The DD will increase in October but you know that).
Originally Posted by april1949