• direct debit glitch

    i just switched, they took first payment on Jan-2. Now got an email claiming they didn't get that payment and will debit me again on 18th Jan.
    I am suddenly very nervous about this company. Has anyone had a similar experience ?
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  • i just switched, they took first payment on Jan-2. Now got an email claiming they didn't get that payment and will debit me again on 18th Jan.
    I am suddenly very nervous about this company. Has anyone had a similar experience ?


  • Me too. Don't want to be charged again.
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  • Me too. Don't want to be charged again.


  • Hi @tonyp, I shall send you a direct message about that and we'll make sure that's sorted

    Hi @Rvjgd, is your situation exactly the same as Tony's?
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  • Hi @tonyp, I shall send you a direct message about that and we'll make sure that's sorted

    Hi @Rvjgd, is your situation exactly the same as Tony's?


  • I have the exact same issue.
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  • I have the exact same issue.


  • Hi @Mike Kenny, I have sent you a DM.
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  • Hi @Mike Kenny, I have sent you a DM.


  • Hi @tonyp, @Mike Kenny and @Rvjgd,

    Quick update, we have sent out a few emails in error and I'm fairly sure you all had this email . Our team is investigating and I'll update asap! Thanks so much for letting me know.
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  • Hi @tonyp, @Mike Kenny and @Rvjgd,

    Quick update, we have sent out a few emails in error and I'm fairly sure you all had this email . Our team is investigating and I'll update asap! Thanks so much for letting me know.


  • Okay @Toby. I'll be keeping a sharp eye on my bank account though, please ensure there isn't a more serious error! Not the greatest start with you but at least your CS seems to be responsive and intelligent!
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  • Okay @Toby. I'll be keeping a sharp eye on my bank account though, please ensure there isn't a more serious error! Not the greatest start with you but at least your CS seems to be responsive and intelligent!


  • Hi @Mike Kenny, sorry for the confusion with this. I shall update when I can!
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  • Hi @Mike Kenny, sorry for the confusion with this. I shall update when I can!


  • Hi yes I was the same. Thank you for getting back to us. Hope it is all ok.
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  • Hi yes I was the same. Thank you for getting back to us. Hope it is all ok.


  • Hi everyone,

    You should have seen any issues with charges as a result of this and we have looked into it to ensure we dont mis-send the emails again . Thanks for flagging!
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  • Hi everyone,

    You should have seen any issues with charges as a result of this and we have looked into it to ensure we dont mis-send the emails again . Thanks for flagging!