03-09-19, 05:09 - Views: 128
Hi, I’ve just had a smart electric and gas meter fitted. When the installer fitted these they took readings from the original meters. I’ve just had my latest bill from Pure Planet and they have asked for readings. But the meters are now smart and readable by the supplier so I waited to see if it was just a mistake. But no, they have now estimated my bill because I did not provide a reading. Worse still, it appears they have not registered the gas meter change and are assuming we are on the same old meter. Who can I talk to, to sort this out?