Q1. can you put your hands on the last previous bill you have from the supplier before you switched?
- I can’t find any bill or other written communication from the previous supplier (Ovo) but my spreadsheet ‘final readings’ which I’m pretty sure are the ones I communicated to Pure Planet at the time were:
Electricity Day 3071
Electricity Night 603
Q2. Have you got solar panels?
Q3. Do you know which company you were being supplied by when the meters were fitted?
Q4. Are you on an Economy 7 tariff? (in which case, if so you may need to press 6 on the meter to get readings.)
- I’ve no idea. Is there a way I can tell by looking at something on the app?
Q5. When you are logged in to PP and go to the submit readings section do you see two lines to submit electric readings or one?
- There are the two, Day and Night.
As I mentioned at the start of the thread I have not been able to submit ANY readings for a year, so Pure Planet are having to make estimates. The latest are showing as:
05. 09. 19
Estimated. Electricity: Day 6632, Night 1047 Gas 2095
See end of message for my updated reading, taken today, as well as I can do it.
Q6. While we are sorting this (or trying to) there is a very good case for you joining the priority services register, go to accounts either online or in the app, and fill in the priority register, hopefully you won't be expected to read your meter in the future.
- Done thank you. I mention there that I am NOT registered disabled and do NOT have issues of communication, vision etc – just the fact that I have some mobility issues (two replacement hips and dodgy knees etc) making reading the low down meters uncomfortable and difficult to read.
Q7. If you're OK with that I'll flag this with admin if you wish just to make sure you get the help you need.
- Thank you.
ELECTRICITY READINGS 11th
September. I have excluded ones showing zero. I have separated the different readings by ‘/’.
Pressing 9 IMP KwH, 8134 / IMP KVRH, 10 / EXP KVRH, 3172 / TEST KVH, 139/ USING NOW, 4452
Pressing 6 TARIFF/ ZERO RATE/ ACT RATE/IPRO2/SICHG7 (? Disappears too fast)/ IMP RO1, 1344 /IMP RO2, 6795 / CREDIT/ USING NOW, 4452
Gas Readings 11th
VOLUME 2238 / IMP KwH 25116 / Volume 2238 / TEST KwH 25116/ USING NOW 1312
This took repeated readings because each screen vanishes after a moment and the screen is anyway difficult to read. The meters are low down so I was kneeling and bent nearly double; cricked my neck, and am in extreme discomfort. Getting déjà vu’s that this is was what happened right from the first time, a year ago – when it triggered me sending ‘Help’ messages to both Pure Planet and to the Meter company (Liberty 100. Model 10z)(I sent them screen shots!). I got no replies … so gave up, sort of ‘hoping the problem would go away’.