• Wrong initial meter reading

    How do I amend a wrong initial meter reading for my gas?
    Tap below to see the best answer
    0
  • How do I amend a wrong initial meter reading for my gas?
    Tap below to see the best answer


  • Best Answer

    Hi Janet

    As this is your first post, welcome to the Pure Planet community!

    I'd do two things:

    1. Open the app, click on the three little bars top right hand corner, select Help, choose Wattbot, put 'message the team' in the question box and then explain the problem, giving your correct meter reading.

    2. Send in your current meter readings now, preferably accompanied by photos

    Hope that helps
    Stephen
    0
  • Hi Janet

    As this is your first post, welcome to the Pure Planet community!

    I'd do two things:

    1. Open the app, click on the three little bars top right hand corner, select Help, choose Wattbot, put 'message the team' in the question box and then explain the problem, giving your correct meter reading.

    2. Send in your current meter readings now, preferably accompanied by photos

    Hope that helps
    Stephen