• How do I find out if my switch is going ahead?

    Hi,
    Can you tell me how I find out if my switch to Pure Planet is happening?
    I set up a switch but my current supplier blocked it as there was a payment required. I made the payment and trried to re-initiate the switch to Pure but I've had no confirmation that it's going ahead.
    Thanks,
    David
    Tap below to see the best answer
    0
  • Hi,
    Can you tell me how I find out if my switch to Pure Planet is happening?
    I set up a switch but my current supplier blocked it as there was a payment required. I made the payment and trried to re-initiate the switch to Pure but I've had no confirmation that it's going ahead.
    Thanks,
    David
    Tap below to see the best answer


  • Best Answer

    If your switch is underway you get a welcome pack by email. Worth checking your spam folder. If you haven't had that email, probably simplest to start the process again.
    Post back if you are still having problems

    Stephen
    2
  • If your switch is underway you get a welcome pack by email. Worth checking your spam folder. If you haven't had that email, probably simplest to start the process again.
    Post back if you are still having problems

    Stephen