• Keep sending us monthly meter readings after your new smart meter installation - for now

    Hi everyone

    Just a reminder that if you’ve just had a new smart meter installed by us we’ll still ask you for monthly meter readings, for now.

    We’re currently installing a few dozen 2nd generation smart meters each day.

    Our pilot began in February and we’re waiting for some firmware and data network issues - which is affecting all energy suppliers - to be fixed before we start to increase the number of installations. You can read more about that here.

    A big thanks to Members in the pilot. Your feedback’s been really helpful so far, and continues to be.

    One question that gets asked a lot is why you’re still asked for monthly meter readings when you’ve got a new smart meter?

    Right now we’re seeing that it’s taking an average of three months for smart meter readings to appear in our Members’ accounts and sometimes reads are only returned for one fuel and not the other. Our smart meter team’s working hard to manually intervene and fix this where they can.

    To make sure your account stays on track, keep sending us your monthly readings as before. You’ll know when your smart meter readings are coming through as they’ll appear in your app and web account’s reading history.

    Here’s how you can take manual readings, for both models of SMETS2 smart meter we’re installing:

    Name:  how to read your smart meters.PNG
Views: 595
Size:  48.5 KB


    Since mid-July we’ve been emailing a guide to using PP smart meters to Members who’ve had one installed. It looks like some Members may not have been sent this email, and we’re sorry if we’ve missed anyone off.

    You can see the same information in this community FAQ - : A guide to using your new Pure Planet smart meter
    Community Manager - Pure Planet

    1
  • Hi everyone

    Just a reminder that if you’ve just had a new smart meter installed by us we’ll still ask you for monthly meter readings, for now.

    We’re currently installing a few dozen 2nd generation smart meters each day.

    Our pilot began in February and we’re waiting for some firmware and data network issues - which is affecting all energy suppliers - to be fixed before we start to increase the number of installations. You can read more about that here.

    A big thanks to Members in the pilot. Your feedback’s been really helpful so far, and continues to be.

    One question that gets asked a lot is why you’re still asked for monthly meter readings when you’ve got a new smart meter?

    Right now we’re seeing that it’s taking an average of three months for smart meter readings to appear in our Members’ accounts and sometimes reads are only returned for one fuel and not the other. Our smart meter team’s working hard to manually intervene and fix this where they can.

    To make sure your account stays on track, keep sending us your monthly readings as before. You’ll know when your smart meter readings are coming through as they’ll appear in your app and web account’s reading history.

    Here’s how you can take manual readings, for both models of SMETS2 smart meter we’re installing:

    Name:  how to read your smart meters.PNG
Views: 595
Size:  48.5 KB


    Since mid-July we’ve been emailing a guide to using PP smart meters to Members who’ve had one installed. It looks like some Members may not have been sent this email, and we’re sorry if we’ve missed anyone off.

    You can see the same information in this community FAQ - : A guide to using your new Pure Planet smart meter
    Community Manager - Pure Planet



  • This thread should be linked to in the SM FAQ for now?
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  • This thread should be linked to in the SM FAQ for now?


  • Quote Originally Posted by woz View Post
    This thread should be linked to in the SM FAQ for now?
    Good shout @woz
    Community Manager - Pure Planet

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  • Quote Originally Posted by woz View Post
    This thread should be linked to in the SM FAQ for now?
    Good shout @woz
    Community Manager - Pure Planet



  • Smart meter

    I had a smart meter installed but was asked for a Meyer reading. I thought having a smart meter meant you didn't have to send readings. When I looked at my bill there is an estimated meter reading. Why is this?
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  • I had a smart meter installed but was asked for a Meyer reading. I thought having a smart meter meant you didn't have to send readings. When I looked at my bill there is an estimated meter reading. Why is this?


  • Hi, when you have a smart meter installed it takes a while for it to be fully set up, so you have to keep sending readings.
    If you haven't, then they will be estimated for you .
    1
  • Hi, when you have a smart meter installed it takes a while for it to be fully set up, so you have to keep sending readings.
    If you haven't, then they will be estimated for you .


  • Quote Originally Posted by Anne1948 View Post
    I had a smart meter installed but was asked for a Meyer reading. I thought having a smart meter meant you didn't have to send readings. When I looked at my bill there is an estimated meter reading. Why is this?
    True in an ideal world, unfortunately there has been some issues, my own meter sometimes sends both sometimes just one. This is why I'm on the pilot scheme to help identify issues.
    At least with your IHD is easier to get your meter readings.


    HTH
    0
  • Quote Originally Posted by Anne1948 View Post
    I had a smart meter installed but was asked for a Meyer reading. I thought having a smart meter meant you didn't have to send readings. When I looked at my bill there is an estimated meter reading. Why is this?
    True in an ideal world, unfortunately there has been some issues, my own meter sometimes sends both sometimes just one. This is why I'm on the pilot scheme to help identify issues.
    At least with your IHD is easier to get your meter readings.


    HTH


  • Quote Originally Posted by Anne1948 View Post
    I had a smart meter installed but was asked for a Meyer reading. I thought having a smart meter meant you didn't have to send readings. When I looked at my bill there is an estimated meter reading. Why is this?
    Hi @Anne1948
    Thanks for your post!
    I've moved it to this thread about why we're still asking for meter readings
    Community Manager - Pure Planet

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  • Quote Originally Posted by Anne1948 View Post
    I had a smart meter installed but was asked for a Meyer reading. I thought having a smart meter meant you didn't have to send readings. When I looked at my bill there is an estimated meter reading. Why is this?
    Hi @Anne1948
    Thanks for your post!
    I've moved it to this thread about why we're still asking for meter readings
    Community Manager - Pure Planet



  • I am totally lost in this blog.
    I have a smart meter. It fails to show on the display. I do not trust the meter. Am I being charged correctly?
    Will a manual reading be accurate? What should I do as the display unit - which once showed gas usage - now shows nothing.

    Are Pure Planet getting my readings? I do not know.

    Let us hope.
    0
  • I am totally lost in this blog.
    I have a smart meter. It fails to show on the display. I do not trust the meter. Am I being charged correctly?
    Will a manual reading be accurate? What should I do as the display unit - which once showed gas usage - now shows nothing.

    Are Pure Planet getting my readings? I do not know.

    Let us hope.


  • Quote Originally Posted by GeorgeRB View Post
    I am totally lost in this blog.
    I have a smart meter. It fails to show on the display. I do not trust the meter. Am I being charged correctly?
    Will a manual reading be accurate? What should I do as the display unit - which once showed gas usage - now shows nothing.

    Are Pure Planet getting my readings? I do not know.

    Let us hope.
    Hi there

    The whole smart meter thing can seem very confusing, can't it?

    Here's my simple guide - send in a manual reading from the meters themselves. If Pure Planet did not supply your smart meter, they are not getting the readings. (The industry is promising this will be fixed, but I don't think anyone is holding their breath)
    If Pure Planet have supplied your smart meter, they are asking people to send in manual readings for the time being.
    Sorry to be the bearer of bad news...

    Stephen
    1
  • Quote Originally Posted by GeorgeRB View Post
    I am totally lost in this blog.
    I have a smart meter. It fails to show on the display. I do not trust the meter. Am I being charged correctly?
    Will a manual reading be accurate? What should I do as the display unit - which once showed gas usage - now shows nothing.

    Are Pure Planet getting my readings? I do not know.

    Let us hope.
    Hi there

    The whole smart meter thing can seem very confusing, can't it?

    Here's my simple guide - send in a manual reading from the meters themselves. If Pure Planet did not supply your smart meter, they are not getting the readings. (The industry is promising this will be fixed, but I don't think anyone is holding their breath)
    If Pure Planet have supplied your smart meter, they are asking people to send in manual readings for the time being.
    Sorry to be the bearer of bad news...

    Stephen


  • Apparently you still need to send meter readings in until told differently
    1
  • Apparently you still need to send meter readings in until told differently


  • hi George

    your in home display is not your smart meter, it matters not what that's telling you or not telling you for the moment. PP will be charging you correctly for the no of units used as measured by your smart meter not your in home display.As soon as they get readings your statement will correct itself so don't worry about being charged correctly. Just make sure for the moment that you are able to read the actual meter. Here's a link on how to do that
    https://community.purepla.net/thread...lation-for-now
    Quote Originally Posted by GeorgeRB View Post
    I am totally lost in this blog.
    I have a smart meter. It fails to show on the display. I do not trust the meter. Am I being charged correctly?
    Will a manual reading be accurate? What should I do as the display unit - which once showed gas usage - now shows nothing.

    Are Pure Planet getting my readings? I do not know.

    Let us hope.
    0
  • hi George

    your in home display is not your smart meter, it matters not what that's telling you or not telling you for the moment. PP will be charging you correctly for the no of units used as measured by your smart meter not your in home display.As soon as they get readings your statement will correct itself so don't worry about being charged correctly. Just make sure for the moment that you are able to read the actual meter. Here's a link on how to do that
    https://community.purepla.net/thread...lation-for-now
    Quote Originally Posted by GeorgeRB View Post
    I am totally lost in this blog.
    I have a smart meter. It fails to show on the display. I do not trust the meter. Am I being charged correctly?
    Will a manual reading be accurate? What should I do as the display unit - which once showed gas usage - now shows nothing.

    Are Pure Planet getting my readings? I do not know.

    Let us hope.


  • Hi,

    I had a Smart meter installed about three weeks ago and was told by the engineer who fitted it I would be sent an in home display later. I still haven’t received it. Is there a delay sending those out or has there been an error?

    Thanks.
    0
  • Hi,

    I had a Smart meter installed about three weeks ago and was told by the engineer who fitted it I would be sent an in home display later. I still haven’t received it. Is there a delay sending those out or has there been an error?

    Thanks.


  • I’ve just entered my smart meter readings, but my last readings are estimates and are from the old meters that you’ve taken away. Hope you charge me the right amount...
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  • I’ve just entered my smart meter readings, but my last readings are estimates and are from the old meters that you’ve taken away. Hope you charge me the right amount...


  • hi Jdtootell
    when the installer took away the old meter they will have noted the final readings when they were disconnected, you'll eventually get a statement with those charges on. It will take a while though...
    Quote Originally Posted by Jdtootell View Post
    I’ve just entered my smart meter readings, but my last readings are estimates and are from the old meters that you’ve taken away. Hope you charge me the right amount...
    1
  • hi Jdtootell
    when the installer took away the old meter they will have noted the final readings when they were disconnected, you'll eventually get a statement with those charges on. It will take a while though...
    Quote Originally Posted by Jdtootell View Post
    I’ve just entered my smart meter readings, but my last readings are estimates and are from the old meters that you’ve taken away. Hope you charge me the right amount...


  • Quote Originally Posted by Jon K View Post
    Hi,

    I had a Smart meter installed about three weeks ago and was told by the engineer who fitted it I would be sent an in home display later. I still haven’t received it. Is there a delay sending those out or has there been an error?

    Thanks.
    Hi @Jon K
    Has your IHD arrived yet?
    Community Manager - Pure Planet

    0
  • Quote Originally Posted by Jon K View Post
    Hi,

    I had a Smart meter installed about three weeks ago and was told by the engineer who fitted it I would be sent an in home display later. I still haven’t received it. Is there a delay sending those out or has there been an error?

    Thanks.
    Hi @Jon K
    Has your IHD arrived yet?
    Community Manager - Pure Planet



  • Hi, No it hasn’t.

    Thanks,

    ​Jon
    0
  • Hi, No it hasn’t.

    Thanks,

    ​Jon


  • Quote Originally Posted by Jon K View Post
    Hi, No it hasn’t.

    Thanks,

    ​Jon
    Thanks for the update @Jon K
    I've checked this out with our smart meters team. They're raising this with Magnum and it should get sorted soon.
    They've also got your query via WattBot so they'll be able to update you there.
    Community Manager - Pure Planet

    0
  • Quote Originally Posted by Jon K View Post
    Hi, No it hasn’t.

    Thanks,

    ​Jon
    Thanks for the update @Jon K
    I've checked this out with our smart meters team. They're raising this with Magnum and it should get sorted soon.
    They've also got your query via WattBot so they'll be able to update you there.
    Community Manager - Pure Planet



  • Great, thanks for the update.

    please let me know if your hear anything from Magnum

    Thanks,

    Jon
    0
  • Great, thanks for the update.

    please let me know if your hear anything from Magnum

    Thanks,

    Jon


  • Hi, this post originated in January 2018, we're now in October 2019. I had a new smart meter installed 2 months ago, I was told by the engineer who installed it that my readings would be updated automatically, however I am still be sent emails to update my meter readings manually using the App.

    Could you kindly confirm if after nearly 2 years from the original post we still have to update our (smart) meter readings manually please?
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  • Hi, this post originated in January 2018, we're now in October 2019. I had a new smart meter installed 2 months ago, I was told by the engineer who installed it that my readings would be updated automatically, however I am still be sent emails to update my meter readings manually using the App.

    Could you kindly confirm if after nearly 2 years from the original post we still have to update our (smart) meter readings manually please?


  • Hi myauntie
    I don't know where you got that date from, but this thread was started on 22/8/19, which is only 6 weeks ago, not 2 years.
    Yes you still need to send manual readings in because as explained there are problems industry wide in getting the readings sent automatically
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  • Hi myauntie
    I don't know where you got that date from, but this thread was started on 22/8/19, which is only 6 weeks ago, not 2 years.
    Yes you still need to send manual readings in because as explained there are problems industry wide in getting the readings sent automatically