• New customer

    Hi
    I have a smart meter with existing supplier. Can this be used? Will everything just change automatically?
    Thanks
    Tap below to see the best answer
    0
  • Hi
    I have a smart meter with existing supplier. Can this be used? Will everything just change automatically?
    Thanks
    Tap below to see the best answer


  • Best Answer

    Hi ShirleyW

    As this is your first post, welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet but to your fellow customers - who are usually a helpful bunch!!

    If you have a SMETS 1 smart meter, you will probably have to go back to sending in your meter readings, though there have been promises that there will be a solution to prevent this... eventually.

    If you have a SMETS 2 meter, Pure Planet are hoping to be able to get these readings, but I don't think they can yet.

    Here's two links:

    https://community.purepla.net/conten...eter#ckb_start

    https://community.purepla.net/conten...anet#ckb_start

    Hope that helps
    Stephen
    0
  • Hi ShirleyW

    As this is your first post, welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet but to your fellow customers - who are usually a helpful bunch!!

    If you have a SMETS 1 smart meter, you will probably have to go back to sending in your meter readings, though there have been promises that there will be a solution to prevent this... eventually.

    If you have a SMETS 2 meter, Pure Planet are hoping to be able to get these readings, but I don't think they can yet.

    Here's two links:

    https://community.purepla.net/conten...eter#ckb_start

    https://community.purepla.net/conten...anet#ckb_start

    Hope that helps
    Stephen