• Problem with previous supplier

    Our previous supplier- Scottish peer- states we owe them a sum after we paid the outstanding account and state it is a disputed between them and planet due to incorrect changes
    can you confirm what can be done
    ​thank you
    Tap below to see the best answer
    0
  • Our previous supplier- Scottish peer- states we owe them a sum after we paid the outstanding account and state it is a disputed between them and planet due to incorrect changes
    can you confirm what can be done
    ​thank you
    Tap below to see the best answer


  • Best Answer

    hi dave
    Whatever happens, in the end you can't be charged for the same units twice.
    The closing readings on SP even if disputed must match the opening readings on PP
    Thus any difference is merely the difference in unit prices, and is usually very small.
    Also there is a tolerance allowed below which you can't dispute, I believe it's 250kWh for E and 109 cu.m for G
    Does that help at all?
    So for example if difference in unit price was 0.5p/unit and SP was more expensive than pp by that amount, and there was a 100kWh difference in reading (from what you think it should be, the billing difference would be 100x0.5 or 50p
    ​If you need to query this go through help, ask wattbot, type message the team and ask.
    Quote Originally Posted by dave1957 View Post
    Our previous supplier- Scottish peer- states we owe them a sum after we paid the outstanding account and state it is a disputed between them and planet due to incorrect changes
    can you confirm what can be done
    ​thank you
    0
  • hi dave
    Whatever happens, in the end you can't be charged for the same units twice.
    The closing readings on SP even if disputed must match the opening readings on PP
    Thus any difference is merely the difference in unit prices, and is usually very small.
    Also there is a tolerance allowed below which you can't dispute, I believe it's 250kWh for E and 109 cu.m for G
    Does that help at all?
    So for example if difference in unit price was 0.5p/unit and SP was more expensive than pp by that amount, and there was a 100kWh difference in reading (from what you think it should be, the billing difference would be 100x0.5 or 50p
    ​If you need to query this go through help, ask wattbot, type message the team and ask.
    Quote Originally Posted by dave1957 View Post
    Our previous supplier- Scottish peer- states we owe them a sum after we paid the outstanding account and state it is a disputed between them and planet due to incorrect changes
    can you confirm what can be done
    ​thank you