• Billing

    Hi

    I have just recived a bill which correctly records the meter readings given on 15th August.

    Why is it that the bill charges are then based on unrealistic, much higher, estimates for the 18th August ?

    You have actual readings provided via the app so why am I not being billed according to those actual readings???

    Regards

    Bob
    Tap below to see the best answer
    0
  • Hi

    I have just recived a bill which correctly records the meter readings given on 15th August.

    Why is it that the bill charges are then based on unrealistic, much higher, estimates for the 18th August ?

    You have actual readings provided via the app so why am I not being billed according to those actual readings???

    Regards

    Bob
    Tap below to see the best answer


  • Best Answer

    ​Hi , it depends when you submit your readings. For example, If you submit them 2 days before your payment date, PP will estimate the usage for the last 3 days, but use your readings for the rest of the month.
    When PP request my readings , I don't send my readings until the last day possible. Ie PP say they need them by 1st, I send mine 31st. And mine are not being estimated.
    However, when you submit your next ones, previous ones will be adjusted. Hope this helps.
    1
  • ​Hi , it depends when you submit your readings. For example, If you submit them 2 days before your payment date, PP will estimate the usage for the last 3 days, but use your readings for the rest of the month.
    When PP request my readings , I don't send my readings until the last day possible. Ie PP say they need them by 1st, I send mine 31st. And mine are not being estimated.
    However, when you submit your next ones, previous ones will be adjusted. Hope this helps.