• Account Setup Error

    Hi
    I registered my occupancy on an existing Pure Planet residence.
    As I was completing submission the session expired.
    Now going into the web browser or app I am unable to complete the registration.
    No support is being rendered from all sources!!
    Need help this is why a call centre is needed!!!!

    Regards
    ​Frustrated
    Tap below to see the best answer
    0
  • Hi
    I registered my occupancy on an existing Pure Planet residence.
    As I was completing submission the session expired.
    Now going into the web browser or app I am unable to complete the registration.
    No support is being rendered from all sources!!
    Need help this is why a call centre is needed!!!!

    Regards
    ​Frustrated
    Tap below to see the best answer


  • Best Answer

    Hi @GavKaf and welcome to the PP Community

    Were you completing your switch via app or web?

    The Member Services team have let me know your switch was cancelled, so you'd now be able to get a new quote and complete the switch with your move in info.

    Let us know if you're unable to complete the switch, and what device you're using, and we can try to help out further
    0
  • Hi @GavKaf and welcome to the PP Community

    Were you completing your switch via app or web?

    The Member Services team have let me know your switch was cancelled, so you'd now be able to get a new quote and complete the switch with your move in info.

    Let us know if you're unable to complete the switch, and what device you're using, and we can try to help out further