hi cherryduck, sorry for the delay in replying
It sounds like wattbot isn't working for you, that needs sorting you may need to update the app,but in the meanwhile you should be able to get answers here.
I assume you're on a phone or tablet, can you click on the 3 white lines and look at the bottom of the menu, what version is your app? It should be 7.23.1. If not can you update or delete and reinstall?
(If it is 7.23.1 then do you have access to a computer where you can get your email, or someone else's email? you can now login online, you'll need to forward the login mail to whatever email account is on that computer)
I think can see what the problem is here, and as you say it's down to the timing.
There is little I can do to persuade you that the summer winter split is a fairer way of doing things, it's unfortunate if you happen to join when it moves to the higher amount, but then the weather gets colder and you use more.
So yes, your October payment will be the higher amount and that might make you think it's more expensive than your previous, but you have to look at the annual cost.
I'll give you an example which might help using the figures from your quote
Your total annual if prices don't change (it's a variable tariff but you would get notice if there is a change up or down)
is 6x£65 plus 6x£98 =£978
If that was split into 12 equal payments it would be £81.50
In the colder months you pay £16.50 more for 6 months and in the warmer months you pay £16.50 less for 6 months than you would if it was split into 12 equal payments.
If your previous provider was split into 12 equal payments you should compare the £81.50.
If that is genuinely going to cause problems you have the option once the first payment is made of asking for your DD to be set for less for October but you'd need to then ask for the payment to be increased in April, in my opinion it would be best left as is.
Does that help at all? If you still need to communicate with someone from PP, while wattbot isn't working you can send a direct message to marc or nataly. Post back if that's the case?
and let's try to get wattbot working
Originally Posted by cherryduck