• Submit not working in app

    Just tried to submit a meter reading via the app but submit would not work.
    No problems via the website.
    Tap below to see the best answer
    0
  • Just tried to submit a meter reading via the app but submit would not work.
    No problems via the website.
    Tap below to see the best answer


  • Best Answer

    Quote Originally Posted by nigelad View Post
    The submit button did not display at all for me.
    And you can't scroll down.
    I have screenshot if needed.
    First time I tried to submit readings I also got an empty speech bubble - had to relaunch app.
    2nd and 3rd time no submit button.
    Had to use desktop app
    Hi @nigelad
    Thanks for this.
    Our tech team have found the issue - the keyboard on some Android phones is hiding the button. I don't mean that in an obvious way that we humans imagine a button being hidden, but in a complex geeky way (which I confess I don't follow 100% myself) means the button is made really, really small.
    Not all Android handsets are doing this. We're getting thousands of readings every day from Members with Android phones.
    It'll be fixed in an app update soon
    Community Manager - Pure Planet

    2
  • Quote Originally Posted by nigelad View Post
    The submit button did not display at all for me.
    And you can't scroll down.
    I have screenshot if needed.
    First time I tried to submit readings I also got an empty speech bubble - had to relaunch app.
    2nd and 3rd time no submit button.
    Had to use desktop app
    Hi @nigelad
    Thanks for this.
    Our tech team have found the issue - the keyboard on some Android phones is hiding the button. I don't mean that in an obvious way that we humans imagine a button being hidden, but in a complex geeky way (which I confess I don't follow 100% myself) means the button is made really, really small.
    Not all Android handsets are doing this. We're getting thousands of readings every day from Members with Android phones.
    It'll be fixed in an app update soon
    Community Manager - Pure Planet



  • hi Dave
    did it just not respond when you tried to submit, or there was no submit button or was it some other problem?
    There have been a few reports of issues since last update but not sure if this is the same. PP are looking into those Make sure app is up to date and if problem persists (you can submit once a day or is it once every 24 hrs not sure), post back with details of your device and operating system.
    0
  • hi Dave
    did it just not respond when you tried to submit, or there was no submit button or was it some other problem?
    There have been a few reports of issues since last update but not sure if this is the same. PP are looking into those Make sure app is up to date and if problem persists (you can submit once a day or is it once every 24 hrs not sure), post back with details of your device and operating system.


  • The submit button just didn't do the biz.
    App7.23.1 on a Huawei P9 running Android 7
    As I said readings sent via website.
    Thanks
    David
    0
  • The submit button just didn't do the biz.
    App7.23.1 on a Huawei P9 running Android 7
    As I said readings sent via website.
    Thanks
    David


  • Hi @DigitalDave
    Thanks for flagging this.
    Is the submit button just unresponsive? But it's definitely there?
    Community Manager - Pure Planet

    0
  • Hi @DigitalDave
    Thanks for flagging this.
    Is the submit button just unresponsive? But it's definitely there?
    Community Manager - Pure Planet



  • Confirming: Submit button is displayed but is unresponsive.
    0
  • Confirming: Submit button is displayed but is unresponsive.


  • Hey @DigitalDave

    Thanks for confirming - we've sent this to our Tech Team to look into further

    Good to hear you could submit your readings online in the meantime
    0
  • Hey @DigitalDave

    Thanks for confirming - we've sent this to our Tech Team to look into further

    Good to hear you could submit your readings online in the meantime


  • The submit button did not display at all for me.
    And you can't scroll down.
    I have screenshot if needed.
    First time I tried to submit readings I also got an empty speech bubble - had to relaunch app.
    2nd and 3rd time no submit button.
    Had to use desktop app
    1
  • The submit button did not display at all for me.
    And you can't scroll down.
    I have screenshot if needed.
    First time I tried to submit readings I also got an empty speech bubble - had to relaunch app.
    2nd and 3rd time no submit button.
    Had to use desktop app


  • I can feel an update coming on....
    Quote Originally Posted by nigelad View Post
    The submit button did not display at all for me.
    And you can't scroll down.
    I have screenshot if needed.
    First time I tried to submit readings I also got an empty speech bubble - had to relaunch app.
    2nd and 3rd time no submit button.
    Had to use desktop app
    0
  • I can feel an update coming on....
    Quote Originally Posted by nigelad View Post
    The submit button did not display at all for me.
    And you can't scroll down.
    I have screenshot if needed.
    First time I tried to submit readings I also got an empty speech bubble - had to relaunch app.
    2nd and 3rd time no submit button.
    Had to use desktop app