• Who in Scotland has a Pure Planet SMART meter?

    Any member here from Scotland and have had a SMART meter installed via Pure Planet?
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  • Any member here from Scotland and have had a SMART meter installed via Pure Planet?


  • I've had mine installed today,(I'm in Ayrshire) but the In home display doesnt seem to be connecting to my electricity meter.
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  • I've had mine installed today,(I'm in Ayrshire) but the In home display doesnt seem to be connecting to my electricity meter.


  • I just have mine installed today (Edinburgh). same issue as @jack58385 - electricity says "waiting for data".

    - - - Updated - - -

    Hi jack58385, wondered whether you are still having the issue - electricity does not work on the in-home-display. I have the same issue here - but the gas works fine though.
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  • I just have mine installed today (Edinburgh). same issue as @jack58385 - electricity says "waiting for data".

    - - - Updated - - -

    Hi jack58385, wondered whether you are still having the issue - electricity does not work on the in-home-display. I have the same issue here - but the gas works fine though.


  • Hi nope still no electricity reading and gas can be intermittent, doesnt look like this issue will resolve itself!
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  • Hi nope still no electricity reading and gas can be intermittent, doesnt look like this issue will resolve itself!


  • hi Jack58385
    Depends what you mean by intermittent. (or what sort of intermittent). Gas only updates every half hour or the IHD isn't near enough to the meter signal.
    and it's probably worth going to help ask wattbot type message the team and ask pp to make sure they've done all they can at their end.

    Quote Originally Posted by jack58385 View Post
    Hi nope still no electricity reading and gas can be intermittent, doesnt look like this issue will resolve itself!
    0
  • hi Jack58385
    Depends what you mean by intermittent. (or what sort of intermittent). Gas only updates every half hour or the IHD isn't near enough to the meter signal.
    and it's probably worth going to help ask wattbot type message the team and ask pp to make sure they've done all they can at their end.

    Quote Originally Posted by jack58385 View Post
    Hi nope still no electricity reading and gas can be intermittent, doesnt look like this issue will resolve itself!