you said you had statements, look on the top of the statement below your address there is a date
Send the readings 2 days before that day date, every month
In the meanwhile, if you've missed a date don't worry just send a reading in anyway - you can send a reading as often as you like (once a day) BUT if you aren't getting the emails that needs to be sorted out.
Have you checked your spam folder and all mails?
Originally Posted by Happychick