hi L Hart welcome to the community.
I will answer your question, but first just to say that communication with PP is via help in the app/online ask wattbot and if you need a human response first type message the team. Replies in 24 hrs approx, but that isn't the way to fix this particular issue.
PP don't have call centres.
No need to be frustrated. The helpful community members who give of their own time will guide in the right direction and admin do read these posts.
When you start a switch under normal circumstances and in most cases the switch takes 17 days. During that time the app/online will constantly update with your progress. You can't choose a start date with MSE
, I think you have misunderstood.
The only way to correct this is as far as I know is with the 14 day cooling off period which if your start date is 18th gives you plenty of time. You need to cancel the switch in app or online and then re-apply, but read on.
My advice is as follows:
1. If 5th of Sep is so very important to you because and only if
you will have to pay a penalty because you are in excess of 49 days from the end of your fixed term contract, then cancel the switch either in the app or online. (I would also email MSE and let them know what you've done and why, how they deal with the incentive is their issue). Then re-apply 17 days before 5th (if penalty involved apply 21st Aug to be safe)
If however the 5th is merely a convenience date and no penalty is involved, I'd let nature take it's course. Even if the rate in your previous contract is lower than PP the odd couple of weeks saving the difference between that and the PP rate is worth very little and certainly not worth the complication of cancelling.
Post back if you need more help'
Originally Posted by L Hart