Crazy organisation? Gosh you really have a way with words, I'm sure the loyal community members will be falling over themselves to help!
Wattbot should still be working even though your account is closed but you may need to update the app. Try that first
It takes up to 6 weeks (usually less) for the final bill, BUT if you've cancelled your DD PP won't be able to pay your refund if you're due a refund.
Have you been crazy and cancelled the DD? If not be patient, if so and you can't use wattbot (you need to type message the team") you'll need to send a direct message with the banking details of where you want the refund.
I'm sure admin will see this post.
Originally Posted by tonyp