• Unable to make Payment

    Hi- Iam getting bills from PP but unable to make payment. By end of Jul I will moving to different appartment.Please advice as to how can I settle the payment.

    Thanks,
    ​Gaurav
    Tap below to see the best answer
    0
  • Hi- Iam getting bills from PP but unable to make payment. By end of Jul I will moving to different appartment.Please advice as to how can I settle the payment.

    Thanks,
    ​Gaurav
    Tap below to see the best answer


  • Best Answer

    Quote Originally Posted by gauravgupta1852 View Post
    Hi- Iam getting bills from PP but unable to make payment. By end of Jul I will moving to different appartment.Please advice as to how can I settle the payment.

    Thanks,
    ​Gaurav
    Hi Gaurav
    Presumably you have been paying your monthly direct debit? You can't be with Pure Planet any other way. So when you move out you need to follow the process described here -

    https://community.purepla.net/conten...o-do#ckb_start

    and you will either get a final bill or a credit - so keep your direct debit open, it makes it much easier.

    Hope that helps
    Stephen
    Last edited by stephenrand; 30-07-19 at 18:46.
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  • Quote Originally Posted by gauravgupta1852 View Post
    Hi- Iam getting bills from PP but unable to make payment. By end of Jul I will moving to different appartment.Please advice as to how can I settle the payment.

    Thanks,
    ​Gaurav
    Hi Gaurav
    Presumably you have been paying your monthly direct debit? You can't be with Pure Planet any other way. So when you move out you need to follow the process described here -

    https://community.purepla.net/conten...o-do#ckb_start

    and you will either get a final bill or a credit - so keep your direct debit open, it makes it much easier.

    Hope that helps
    Stephen


  • Hi,
    Here is a link for you

    One off payment link:
    https://community.purepla.net/conten...anet#ckb_start
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  • Hi,
    Here is a link for you

    One off payment link:
    https://community.purepla.net/conten...anet#ckb_start


  • The link is not working.File not found error is coming.
    0
  • The link is not working.File not found error is coming.


  • Hi @gauravgupta1852
    Not sure why the link went a bit funny.
    This link should work
    Community Manager - Pure Planet

    0
  • Hi @gauravgupta1852
    Not sure why the link went a bit funny.
    This link should work
    Community Manager - Pure Planet



  • Quote Originally Posted by gauravgupta1852 View Post
    The link is not working.File not found error is coming.
    Hi @gauravgupta1852
    Sorry bout that. Can't understand what happened there. Oops
    0
  • Quote Originally Posted by gauravgupta1852 View Post
    The link is not working.File not found error is coming.
    Hi @gauravgupta1852
    Sorry bout that. Can't understand what happened there. Oops


  • Dear Stephen - My account was never setup, so unable to pay bills. Please advice how can to proceed here.
    Thanks,
    ​Gaurav
    0
  • Dear Stephen - My account was never setup, so unable to pay bills. Please advice how can to proceed here.
    Thanks,
    ​Gaurav


  • Quote Originally Posted by gauravgupta1852 View Post
    Dear Stephen - My account was never setup, so unable to pay bills. Please advice how can to proceed here.
    Thanks,
    ​Gaurav
    Does the link Marc posted at 15.37 on 29th not solve the problem?

    Sorry I misunderstood what you were asking - I'm not sure I understand now, so if that link from Marc doesn't help we all may need some more information!

    Hope you can get it sorted!
    Stephen
    0
  • Quote Originally Posted by gauravgupta1852 View Post
    Dear Stephen - My account was never setup, so unable to pay bills. Please advice how can to proceed here.
    Thanks,
    ​Gaurav
    Does the link Marc posted at 15.37 on 29th not solve the problem?

    Sorry I misunderstood what you were asking - I'm not sure I understand now, so if that link from Marc doesn't help we all may need some more information!

    Hope you can get it sorted!
    Stephen


  • Based on the link I sent an email to assist@purepla.net to get assistance on one-off payment but haven't got any response. There is no direct debit setup so no payment has been made.Please advice as to how I can clear off payment.
    Regards
    ​Gaurav
    0
  • Based on the link I sent an email to assist@purepla.net to get assistance on one-off payment but haven't got any response. There is no direct debit setup so no payment has been made.Please advice as to how I can clear off payment.
    Regards
    ​Gaurav


  • Quote Originally Posted by gauravgupta1852 View Post
    Based on the link I sent an email to assist@purepla.net to get assistance on one-off payment but haven't got any response. There is no direct debit setup so no payment has been made.Please advice as to how I can clear off payment.
    Regards
    ​Gaurav
    If you have emailed them, you should get an answer! Did you give them your phone number?

    Stephen
    Last edited by stephenrand; 31-07-19 at 23:29.
    0
  • Quote Originally Posted by gauravgupta1852 View Post
    Based on the link I sent an email to assist@purepla.net to get assistance on one-off payment but haven't got any response. There is no direct debit setup so no payment has been made.Please advice as to how I can clear off payment.
    Regards
    ​Gaurav
    If you have emailed them, you should get an answer! Did you give them your phone number?

    Stephen


  • Quote Originally Posted by gauravgupta1852 View Post
    Based on the link I sent an email to assist@purepla.net to get assistance on one-off payment but haven't got any response. There is no direct debit setup so no payment has been made.Please advice as to how I can clear off payment.
    Regards
    ​Gaurav
    Hey @gauravgupta1852
    I'll give our collections team a nudge
    Community Manager - Pure Planet

    0
  • Quote Originally Posted by gauravgupta1852 View Post
    Based on the link I sent an email to assist@purepla.net to get assistance on one-off payment but haven't got any response. There is no direct debit setup so no payment has been made.Please advice as to how I can clear off payment.
    Regards
    ​Gaurav
    Hey @gauravgupta1852
    I'll give our collections team a nudge
    Community Manager - Pure Planet



  • Thanks Marc!!
    1


  • I havent heard back anything from collections team. Please advise.
    Regards,
    ​Gaurav
    0
  • I havent heard back anything from collections team. Please advise.
    Regards,
    ​Gaurav


  • Quote Originally Posted by gauravgupta1852 View Post
    I havent heard back anything from collections team. Please advise.
    Regards,
    ​Gaurav
    Hi there
    I keep trying to help! If Marc gave the collection team a nudge Thursday evening/Friday morning, then you might have expected a call by Monday evening.
    But I'm not sure posting here will speed the process up. Why not private message Marc to tell him his nudge hasn't had the desired effect yet? And they've definitely got your phone number?
    Let us know when it is sorted!!
    Stephen
    0
  • Quote Originally Posted by gauravgupta1852 View Post
    I havent heard back anything from collections team. Please advise.
    Regards,
    ​Gaurav
    Hi there
    I keep trying to help! If Marc gave the collection team a nudge Thursday evening/Friday morning, then you might have expected a call by Monday evening.
    But I'm not sure posting here will speed the process up. Why not private message Marc to tell him his nudge hasn't had the desired effect yet? And they've definitely got your phone number?
    Let us know when it is sorted!!
    Stephen


  • Quote Originally Posted by gauravgupta1852 View Post
    I havent heard back anything from collections team. Please advise.
    Regards,
    ​Gaurav
    Sorry to hear this @gauravgupta1852
    I've raised this with them again and they'll get this sorted
    Community Manager - Pure Planet

    0
  • Quote Originally Posted by gauravgupta1852 View Post
    I havent heard back anything from collections team. Please advise.
    Regards,
    ​Gaurav
    Sorry to hear this @gauravgupta1852
    I've raised this with them again and they'll get this sorted
    Community Manager - Pure Planet



  • Hi again @gauravgupta1852
    The team just called you and left a voicemail. They'll try again at 10am
    Community Manager - Pure Planet

    0
  • Hi again @gauravgupta1852
    The team just called you and left a voicemail. They'll try again at 10am
    Community Manager - Pure Planet