• PP APP.

    Hi, Am I the only person who fi ds that the Pure Planet app is useless? I cannot use Watt Bott as the button to activate has merged into the Community area and does not work.
    Now I cannot send meter readings as after enetering electricity and tapping on next the gas page appears but then the area where the reading goes is erased when the keypad pops up again.
    I have previously raised the first issue with PP but told no one else had reported a problem.
    I will have hope that the smart meters are actually working and sending data, unlike the useless display.
    I have sent a number of What Bott queries to PP via the PC app but never get a reply. I can only guess that that does not work either.
    Tap below to see the best answer
    0
  • Hi, Am I the only person who fi ds that the Pure Planet app is useless? I cannot use Watt Bott as the button to activate has merged into the Community area and does not work.
    Now I cannot send meter readings as after enetering electricity and tapping on next the gas page appears but then the area where the reading goes is erased when the keypad pops up again.
    I have previously raised the first issue with PP but told no one else had reported a problem.
    I will have hope that the smart meters are actually working and sending data, unlike the useless display.
    I have sent a number of What Bott queries to PP via the PC app but never get a reply. I can only guess that that does not work either.
    Tap below to see the best answer


  • Best Answer

    Hi @PALLION

    Did you see the replies on your last thread here?

    For our Tech Team to look into this, we'd just need a screenshot of the issue you're seeing with the buttons merging.
    You can add that on this thread if you'd like

    Did you try typing 'message the team' to WattBot? Once your chat is sent through to them you could also send a screenshot of the issue on there, if you'd prefer.
    0
  • Hi @PALLION

    Did you see the replies on your last thread here?

    For our Tech Team to look into this, we'd just need a screenshot of the issue you're seeing with the buttons merging.
    You can add that on this thread if you'd like

    Did you try typing 'message the team' to WattBot? Once your chat is sent through to them you could also send a screenshot of the issue on there, if you'd prefer.


  • I can understand this is all very frustrating... What happened to the direct message response you got when you raised this a month ago? Were the tech team unable to help after you had sent them the screenshot? And my final question - have you tried working off your PC or laptop via the internet?

    Just for the record, and not to be intentionally annoying, I've had no problems with the app in a year of membership...
    Stephen
    0
  • I can understand this is all very frustrating... What happened to the direct message response you got when you raised this a month ago? Were the tech team unable to help after you had sent them the screenshot? And my final question - have you tried working off your PC or laptop via the internet?

    Just for the record, and not to be intentionally annoying, I've had no problems with the app in a year of membership...
    Stephen


  • Hi PALLION,

    Can you confirm that you have tried to carry out the actions that have been suggested to you by all the Community Forum members and PP team members (via posts and DM), who have taken the time to reply with possible solutions.
    I cannot see in any of your Community posts that you have actually tried any of the suggestions.
    Perhaps you can respond with an update on the actions that you have made.
    Gray4276
    0
  • Hi PALLION,

    Can you confirm that you have tried to carry out the actions that have been suggested to you by all the Community Forum members and PP team members (via posts and DM), who have taken the time to reply with possible solutions.
    I cannot see in any of your Community posts that you have actually tried any of the suggestions.
    Perhaps you can respond with an update on the actions that you have made.
    Gray4276