• smart meter

    I have had a smart meter instaled why am i still being asked for readings?
    Tap below to see the best answer
    0
  • I have had a smart meter instaled why am i still being asked for readings?
    Tap below to see the best answer


  • Best Answer

    Quote Originally Posted by humphreyskj View Post
    I have had a smart meter instaled why am i still being asked for readings?
    Hi @humphreyskj
    Welcome to the community!
    Thanks for posting.
    Currently it's taking some time for smart readings to come through.
    Here's an FAQ with more info.
    So for now, yes, do send us regular monthly readings.
    Community Manager - Pure Planet

    0
  • Quote Originally Posted by humphreyskj View Post
    I have had a smart meter instaled why am i still being asked for readings?
    Hi @humphreyskj
    Welcome to the community!
    Thanks for posting.
    Currently it's taking some time for smart readings to come through.
    Here's an FAQ with more info.
    So for now, yes, do send us regular monthly readings.
    Community Manager - Pure Planet



  • hi humphreyskj
    ​It's may be just to check all is working as expected or it's just an overlap. (It is still in the trial stage).
    You'll find that there is disruption to your app reading updates for a while while it's all registered etc. (4 weeks or longer)
    If it's a big deal don't bother, but no harm either in sending them for the moment, and anyway if PP are having issues where they can't get your readings they will contact you.

    Quote Originally Posted by humphreyskj View Post
    I have had a smart meter instaled why am i still being asked for readings?
    0
  • hi humphreyskj
    ​It's may be just to check all is working as expected or it's just an overlap. (It is still in the trial stage).
    You'll find that there is disruption to your app reading updates for a while while it's all registered etc. (4 weeks or longer)
    If it's a big deal don't bother, but no harm either in sending them for the moment, and anyway if PP are having issues where they can't get your readings they will contact you.

    Quote Originally Posted by humphreyskj View Post
    I have had a smart meter instaled why am i still being asked for readings?


  • Hi, it is normal to take a while to get everything sorted at the other end, until the point you don't have to send readings. In the mean time, continue to send your readings. As Woz says, it's still in the trial stage.
    0
  • Hi, it is normal to take a while to get everything sorted at the other end, until the point you don't have to send readings. In the mean time, continue to send your readings. As Woz says, it's still in the trial stage.