• Smart Meter Install

    Hello,


    I had a smart meter installed yesterday morning.. The gas reading seems to be working but the electricity is still showing “Waiting for data”.

    Any ideas.. ?


    Thanks
    Tap below to see the best answer
    0
  • Hello,


    I had a smart meter installed yesterday morning.. The gas reading seems to be working but the electricity is still showing “Waiting for data”.

    Any ideas.. ?


    Thanks
    Tap below to see the best answer


  • Best Answer

    Hi, Sounds like PP needs to switch something on at their end.
    This happened to me, so I just contacted them and they sorted it out.

    You need to send your message to the team directly via Wattbot.
    if you go to the app and click on the 3 lines at the top right, then click on help, then ask Wattbot,
    Then you need to type in 'message the team' ,
    then you can send them your message. Might take a couple of days to get back to you, but they will.
    0
  • Hi, Sounds like PP needs to switch something on at their end.
    This happened to me, so I just contacted them and they sorted it out.

    You need to send your message to the team directly via Wattbot.
    if you go to the app and click on the 3 lines at the top right, then click on help, then ask Wattbot,
    Then you need to type in 'message the team' ,
    then you can send them your message. Might take a couple of days to get back to you, but they will.


  • hi nra
    I think PP have to do something at their end, give it a day or 2, if it doesn't come right post back.

    Quote Originally Posted by NRA View Post
    Hello,


    I had a smart meter installed yesterday morning.. The gas reading seems to be working but the electricity is still showing “Waiting for data”.

    Any ideas.. ?


    Thanks
    0
  • hi nra
    I think PP have to do something at their end, give it a day or 2, if it doesn't come right post back.

    Quote Originally Posted by NRA View Post
    Hello,


    I had a smart meter installed yesterday morning.. The gas reading seems to be working but the electricity is still showing “Waiting for data”.

    Any ideas.. ?


    Thanks


  • Hi,
    is it the actual meter which is showing this , or the in home display?
    1
  • Hi,
    is it the actual meter which is showing this , or the in home display?


  • Quote Originally Posted by Angelabikerbabe View Post
    Hi,
    is it the actual meter which is showing this , or the in home display?
    Hi All,

    Thanks for your replies.

    Its the home display, it’s still showing “Waiting for data” this morning. It’s been 4/5 days now.

    Any ideas ?



    Thanks
    0
  • Quote Originally Posted by Angelabikerbabe View Post
    Hi,
    is it the actual meter which is showing this , or the in home display?
    Hi All,

    Thanks for your replies.

    Its the home display, it’s still showing “Waiting for data” this morning. It’s been 4/5 days now.

    Any ideas ?



    Thanks