you'll likely create more work for yourself by cancelling the DD, (up to you but just saying) so before you do that if wattbot is broken, send a DM
(direct message little envelope top rhs) to marc or nataly, they will get someone to look into it.
There are 2 issues that need sorting here
1. A "final bill" should not be called a final bill until it's a final bill, (a statement of the bleedin' obvious) if the readings are estimated and there may be a change, it should be called a non-final statement of account (pending readings being verified).
I'm only saying this because I remember a previous post about the same thing, so even if what PP have done is technically correct (I don't know), it needs at the very least better communication.
2. Wattbot should continue to work after you close the account, this is either a bug and needs to be fixed for closing accounts, or it's intentional which is even worse (it's happened to others)
(I posted about account status for closing accounts quite a while back, suggesting that the account be given semi working status for some months)
Originally Posted by Steve1957