• Meter readings

    My previous provider, OVO,installed a "smart meter" which now gives no readings.
    How is one supposed to give the readings now?
    Tap below to see the best answer
    0
  • My previous provider, OVO,installed a "smart meter" which now gives no readings.
    How is one supposed to give the readings now?
    Tap below to see the best answer


  • Best Answer

    Hi Simos

    As this is your first post, welcome to the Pure Planet community! When you post here you are talking to your fellow customers, not directly to Pure Planet. But you will find them a helpful bunch!

    First generation smart meters don't switch when you do! So they can't send your meter readings to Pure Planet. (There is talk that this will change later this year, in my view believe it when you see it!)

    So you will have to go back to reading your meter and sending in the reading every month.

    The information about how to do that is here: https://community.purepla.net/conten...eter#ckb_start
    Just remember you will need to go to your meter, not your in house display

    Hope that helps - if not, post again with some more information

    Stephen
    0
  • Hi Simos

    As this is your first post, welcome to the Pure Planet community! When you post here you are talking to your fellow customers, not directly to Pure Planet. But you will find them a helpful bunch!

    First generation smart meters don't switch when you do! So they can't send your meter readings to Pure Planet. (There is talk that this will change later this year, in my view believe it when you see it!)

    So you will have to go back to reading your meter and sending in the reading every month.

    The information about how to do that is here: https://community.purepla.net/conten...eter#ckb_start
    Just remember you will need to go to your meter, not your in house display

    Hope that helps - if not, post again with some more information

    Stephen