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  • After move out

    We moved out of our flat last Wednesday (3/7) and I completed the move out process on Pure Planet and believed everything had been cancelled. It informed me not to cancel my direct debit so they could reimburse our credit, which I know to be over £100. However, the monthly rate has come out of my bank account today for July/August even though we are not in the property and I’ve informed that we have moved out. Will I be getting that money back? Has been almost a week and still no final bill has been provided.
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  • We moved out of our flat last Wednesday (3/7) and I completed the move out process on Pure Planet and believed everything had been cancelled. It informed me not to cancel my direct debit so they could reimburse our credit, which I know to be over £100. However, the monthly rate has come out of my bank account today for July/August even though we are not in the property and I’ve informed that we have moved out. Will I be getting that money back? Has been almost a week and still no final bill has been provided.
    Tap below to see the best answer