• Credit refund

    I am over £300 in credit and would like a refund how do I go about requesting one?
    Tap below to see the best answer
    0
  • I am over £300 in credit and would like a refund how do I go about requesting one?
    Tap below to see the best answer


  • Best Answer

    Hi Maz123,
    As this is your first post to the Community Forum for PP customers, WELCOME.
    I assume that you have been a PP customer for a while now, as you have built up a credit of £300+.
    In reply to your query regarding a credit refund, please follow this......

    You should contact PP directly through the App......
    1. Open the App
    2. Click on the 3 lines at the top RHS
    3. Click on Help
    4. Select Ask WattBot
    5. Type "message the team".......and send
    6. Then request a credit refund from your account

    A PP team member will respond within 24 hours.......watch out for a notification/email telling you that you have received a WattBot reply.

    Good luck
    Gray4276
    1
  • Hi Maz123,
    As this is your first post to the Community Forum for PP customers, WELCOME.
    I assume that you have been a PP customer for a while now, as you have built up a credit of £300+.
    In reply to your query regarding a credit refund, please follow this......

    You should contact PP directly through the App......
    1. Open the App
    2. Click on the 3 lines at the top RHS
    3. Click on Help
    4. Select Ask WattBot
    5. Type "message the team".......and send
    6. Then request a credit refund from your account

    A PP team member will respond within 24 hours.......watch out for a notification/email telling you that you have received a WattBot reply.

    Good luck
    Gray4276