• Meter reading requested

    Hi

    I've just received an email asking me to read my meters this month even though you fitted my smart meters last month. Why are you asking me to do this? Surely the point of smart meters is to not need to do this?
    Tap below to see the best answer
    0
  • Hi

    I've just received an email asking me to read my meters this month even though you fitted my smart meters last month. Why are you asking me to do this? Surely the point of smart meters is to not need to do this?
    Tap below to see the best answer


  • Best Answer

    Hi Markuk
    As this is your first post, welcome to the Pure Planet community! When you post here you are not talking to Pure Planet directly but to your fellow customers. But they are a helpful bunch!

    There's a FAQ on smart meters which I think answers your question
    https://community.purepla.net/conten...eter#ckb_start

    Post again if you have more questions
    Stephen
    0
  • Hi Markuk
    As this is your first post, welcome to the Pure Planet community! When you post here you are not talking to Pure Planet directly but to your fellow customers. But they are a helpful bunch!

    There's a FAQ on smart meters which I think answers your question
    https://community.purepla.net/conten...eter#ckb_start

    Post again if you have more questions
    Stephen


  • Hi MarkUK
    please see HERE
    It's a trial and not everything is fully working as it should be yet so if you can continue to submit readings once a month I'm sure PP will appreciate it.
    0
  • Hi MarkUK
    please see HERE
    It's a trial and not everything is fully working as it should be yet so if you can continue to submit readings once a month I'm sure PP will appreciate it.


  • you beat me to it...
    Quote Originally Posted by stephenrand View Post
    Hi Markuk
    As this is your first post, welcome to the Pure Planet community! When you post here you are not talking to Pure Planet directly but to your fellow customers. But they are a helpful bunch!

    There's a FAQ on smart meters which I think answers your question
    https://community.purepla.net/conten...eter#ckb_start

    Post again if you have more questions
    Stephen
    0
  • you beat me to it...
    Quote Originally Posted by stephenrand View Post
    Hi Markuk
    As this is your first post, welcome to the Pure Planet community! When you post here you are not talking to Pure Planet directly but to your fellow customers. But they are a helpful bunch!

    There's a FAQ on smart meters which I think answers your question
    https://community.purepla.net/conten...eter#ckb_start

    Post again if you have more questions
    Stephen


  • I have been told the same, but the option to submit electricity readings has been removed from my app and website...
    0
  • I have been told the same, but the option to submit electricity readings has been removed from my app and website...


  • Answered in your other post.
    Quote Originally Posted by Intecofreds View Post
    I have been told the same, but the option to submit electricity readings has been removed from my app and website...
    0
  • Answered in your other post.
    Quote Originally Posted by Intecofreds View Post
    I have been told the same, but the option to submit electricity readings has been removed from my app and website...