hi EricFG, welcome to the community.
May I ask how long you've been with PP? It matters because it does take a while to know if your payments are on track for what you are using. Also it takes a few weeks to verify your starting readings.
I suspect your unhappiness is a result of not understanding how your energy account works rather than PP having done anything wrong with payments.
It's also possible that your direct debit is set to too high an amount.
It works like this:
You get a quote when you join, which is based on how much energy PP think you are going to use OVER A YEAR.
Presumably you accepted the quote and accepted the figure of the direct debit? (You do know the direct debit is less in the summer months for 6 months and increases in the winter months, it increases from October)
Check your quote and welcome pack.
Over the course of a year you will pay the same amount every month (apart from the change October to March) and if the consumption estimate is close, your balance will be right or about right at the end of the year.
PP won't change the direct debit unless you use too much or too little energy.(or if prices change which they can do)
It's probably much too early to say whether your payments are set to the right amount, I'd let it get to midwinter and check your balance then.
In the meanwhile if you're still unhappy post back or send a message through help in the app type "message team" and ask and someone from PP will get back to you with an explanation.
In the meanwhile check with your bank and I think you'll find that they have taken the amount you agreed.
When you get the reminder by email to send in meter readings, send them in, your statement will eventually settle down and correct itself.
If after a few months you think your direct debit is set too high you can ask for it to be reduced.
Originally Posted by EricFG