Firstly an apology, I should be more active in the community and respond a lot more often to the great feedback you all provide, we’ve been pretty busy over these last few months delivering web service and quote and join on the web but now this is all released i’ll take more time to chat and respond on here.
This was a very major delivery for us and although you guys see the app and the website and now web service, that is the tip of the iceberg in terms of technical solution. In order for us to provide great service to our members, we have designed and built a brand new workflow solution to support home move, join on the web and service on the web, this allows us to have much greater control of the very complex energy industry workflows and provide better information to our members. This new functionality also means we can deliver new features such as Smart Meter booking in the app and the much talked about multi-property management in the future.
Sorry for the long outage on Wednesday and the fact the app displayed the failed to connect screen rather than the maintenance screen. The reason for this is in order to release all of this new functionality we had to take everything down, we couldn’t risk members having the old app and try to join or submit meter releasing while we were making all of these changes.
It took 1.5 hours to release all the changes and then another 1.5 hours to move all the quote data and recent joiners into the right place in the workflow. Because you might not be using the app when we take things down it’s difficult for us to tell the app that the servers are down for maintenance, when you open the app it tries to connect to the server, which was down while we were installing, hence you would see the failed to connect message. The good news is that we only do that for major upgrades so only once or twice a year at other times we release and don’t take the servers offline or only take down certain servers so you see the nice friendly maintenance screens.
I can see here that quite a few of you have been checking out our brand new service on the web and that you have found one or two minor issues, your feedback here is really valuable as you use it for real on a wonderful range of devices and browser versions.
My plan is to get a release out really quickly to address some issues we’ve observed that are impacting quite a number of users, such as WattBot photos not working in the app and the community login email not working, then do a series of weekly or fortnightly releases addressing, layout issues, snags and edge cases. Either Marc or I will do a post when the next release is coming.
I’ll do another post in a couple of weeks about what’s coming next.
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Screenshots will be great do see any odd behaviour.
On the Chrome browser version, if you update to the latest it should all work ok, we observed some unresponsive buttons when using older versions of Chrome, these were all resolved by taking the latest update. I'd love to be able to support all versions of all browsers but it's very difficult to achieve and would mean delivering new features would take much longer. As we go through fixing snags we'll try to cover off as many old versions as possible so keep the feedback coming!
On the login in front, we want our members to have the best possible experience, so if you're using mobile we recommend using the app and the login functionality checks for the presence of the app and opens it, we expect most if of our members will still use the app. I'll do another post about login functionality in the future, there will be changes coming to make it easier on web, but I'm not sure when we'll start work on it.
I'll take a look at the mouse over too