[QUOTE=Lorreng;31524]Switching a few weeks ago been Ill in hosp..was over my payment to have some money to pay. Not submitted meter reading due to being in hosp and need back statement for accounts now I'm well..what can I do? Can someone help me please i want to submit reading, is it too late? And i think I'm switched already should i contact new supplier? I need help with April to now statements of payments made please.
Good Morning Lorreng,
Welcome to Pure Planets (PP) community that we all resource as customers and sorry to hear you have not been well.
Its sounds like you may not of switched to PP and in the first instance contact your old supplier to find out, as that will save you some time and provide some clarity.
If you have switched or want to switch download PP's APP.
This is the joining and switching process link - you need to check your emails to compare the process stages.
Have you checked your bank account, because PP takes its first payment on the day you joined if no payment has been taken then I doubt the switch was completed and if not you will have to start the w switch again. So check your emails because PP send a series of message during and up to the switch.
I've said enough, once you've assimilated the above then if you need to contact PP direct then follow this method when you have the APP:
From the the APP
Tap on the three lines top right
Open Ask wattBot
First Type "Message the Team"
Then Type your question
A PP person will respond within 2 days or sooner and you will get a text prompt if you forget.
All the best and respond back for more advice as and when needed