welcome to PP! Like the other respondents I am a user trying to help other users.
I would love the idea of receiving everything from PP in the format I want so I could process it further in a spreadsheet. But I don’t want it annually, I want it daily, or even hourly, or real time... And having hopped regularly between providers, I have yet to find one that provides those figures in Excel.
If you are a long-term PP customer you would have received monthly statements that show your forecasted annual usage and monthly consumption etc, and you could create your own spreadsheet in whatever format you desire as many community members do.
It’s not clear from your post why you need the usage PA in excel. Is it because you don’t want to process the data in the monthly statements yourself? Or do you have a very specific need for it to be an official statement? And in terms of content/data, is it just the annual kWh figures or all monthly sub totals you’re after?
If you are after the annual statement that utility providers send to customers, there have been some changes recently in what suppliers are required to provide..
Ofgem, the energy regulator, has what’s called the ‘Domestic supplier-customer communications rulebook’ which used to describe in prescriptive narrow terms what energy suppliers must communicate to their customers as part of the standard licence conditions.
In May 2018 Ofgem started a stakeholder consultation on how reforms it wanted to make to the rule book, and make it less prescriptive and more principle-oriented.
On Annual Statements - as that resembles what you’re asking for - , Ofgem proposed
scrapping them as they found that annual statements serve limited purpose and do little for customers to change suppliers. so Ofgem proposed to replace certain prescriptive requirements as to annual statements with a requirement for suppliers to provide similar information contained in such a statement to consumers at key engagement points and throughout each year in a format that the supplier could decide upon. It basically gave suppliers a bit more freedom.
Ofgem concluded by stating that the Annual Statement could still be a useful tool, and didn’t wish to dissuade suppliers from continuing to issue annual statements if they wanted to. However, they felt their proposals would give suppliers more flexibility to decide on the most effective timing and way to provide the information, in order to deliver the outcomes it wanted to see.
In Dec 2018 Ofgem published
its final decision, which included the removal of the requirement for suppliers to provide Annual Statements altogether.
This means that energy suppliers are no longer legally required by the regulator under the standard licence conditions and the ‘Domestic supplier-customer communications rulebook’ to provide you with an Annual Statement (but a supplier could still do so if it wanted)
Having established that that suppliers are not required to provide annual statements (and ignoring the option of creating annual consumption figures from the monthly statements) if a supplier doesn’t want to give the info you want because it feels it’s no longer required to provide such data following the scrapping of the requirement to provide an annual statement, you could always take the GDPR route and submit a subject access request, which will require any company to turn over all the data it has collected on you within 30 days. That data will enable you to create the annual consumption in the format you need.
Anyway, I hope this helps to explain why annual statements no longer are a regulatory requirement. if your remark is intended to suggest that some customers prefer data in a spreadsheet for processing, I am sure there are community members who agree...
Originally Posted by SirMalcolmF