Welcome to the community.
Within this forum you are not contacting PP direct and to get direct assistance you will need to utilise wattBot located in the APP.
If you know this already then sorry in advance, so to utilise wattBot go to the APP - Open Help - Open Ask wattBot.
You must first type "Message the Team" and post your question.
Response within 2 days and often sooner from a PP team member.
In the mean time is there anything the community can assist you with?
All the best