• Extra payments

    Hi,
    Could I ask why I would have two payments taken out in the same week.
    Tap below to see the best answer
    0
  • Hi,
    Could I ask why I would have two payments taken out in the same week.
    Tap below to see the best answer


  • Best Answer

    Hi, is it two payments of your full DD amount? , or do both payments add up to your DD?
    Haven't heard this before.
    Maybe You need to send your message to the team directly via Wattbot.
    if you go to the app and click on the 3 lines at the top right, then click on help, then ask Wattbot,
    Then you need to type in 'message the team' ,
    then you can send them your message. Might take a couple of days to get back to you, but they will.
    1
  • Hi, is it two payments of your full DD amount? , or do both payments add up to your DD?
    Haven't heard this before.
    Maybe You need to send your message to the team directly via Wattbot.
    if you go to the app and click on the 3 lines at the top right, then click on help, then ask Wattbot,
    Then you need to type in 'message the team' ,
    then you can send them your message. Might take a couple of days to get back to you, but they will.


  • Hi,
    I have paid two full DD payments o thr agreed date the 3rd of each month, then at 2 am this morning they took another £31,
    0
  • Hi,
    I have paid two full DD payments o thr agreed date the 3rd of each month, then at 2 am this morning they took another £31,


  • Oooh, I think I would contact the team directly via Wattbot, if I was you.
    0
  • Oooh, I think I would contact the team directly via Wattbot, if I was you.


  • I have and thank you I'm new to this way of contacting.
    0
  • I have and thank you I'm new to this way of contacting.


  • No problem Steve, hope you get sorted
    0
  • No problem Steve, hope you get sorted


  • Cheers
    0


  • Hey @Steve Pearson

    Yup that definitely doesn't sound right - we'd only ever collect your agreed monthly Direct Debit.

    It could be that you've received a consolidated bill?

    I've passed this on to our Member Services team to look into

    ​Let us know how you get on!
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    0
  • Hey @Steve Pearson

    Yup that definitely doesn't sound right - we'd only ever collect your agreed monthly Direct Debit.

    It could be that you've received a consolidated bill?

    I've passed this on to our Member Services team to look into

    ​Let us know how you get on!
    • The first snow of winter arrives! ⛄ Have you had snow yet?
    • Wondering how to keep Christmas eco-friendly? We're sharing our top tips💚🎅​​​​​​​
    • Enter your photos in November's photo challenge - Illuminations​​​​​​​
    • How much do you know about renewable energy?🤔​​​​​​​ Find out in our quiz!


  • Quote Originally Posted by Steve Pearson View Post
    Hi,
    Could I ask why I would have two payments taken out in the same week.
    Hi Steve,
    Welcome to the Community forum for PP members.
    I assume that you are a new customer of PP..... Is it possible that you have paid two separate payments, one to PP and one to your old supplier...... Just a thought.
    Gray4276
    0
  • Quote Originally Posted by Steve Pearson View Post
    Hi,
    Could I ask why I would have two payments taken out in the same week.
    Hi Steve,
    Welcome to the Community forum for PP members.
    I assume that you are a new customer of PP..... Is it possible that you have paid two separate payments, one to PP and one to your old supplier...... Just a thought.
    Gray4276