Originally Posted by Angelabikerbabe
Basically, I agree with what Angela says, it's not switched on at Pureplanet's end yet, I have the 'technical' description of the issue somewhere from my previous supplier. What it basically boils down to is, although you have the meter - one, possibly more than one of the systems that registers the meters hasn't been told you have the meter.
When mine went wrong I was told by the Ombudsman, that although it was registered on ECOES (surely someone could have stuck a 'h' word in that acronym 'Electricity Central Online Enquiry Service') - 'A smart meter must be commissioned to send a signal to the supplier with your meter readings.' For some reason an engineer had to come back out to do mine, even though I was told it was just something at the suppliers end.
As Angela suggests, use wattBot to send a message to the team, and above all, don't worry.
As soon as it is commissioned they will have an accurate reading of your usage, and your IHD (In Home Display) will then have something to work off, currently your IHD is not receiving any feedback from PurePlanet to the meter.
When mine was installed by my previous supplier last year, it had to be 'recommissioned' by the complete (bleeptards) at (combination of power from the Sun, and Simplicity)and it was accurate as soon as they had that first reading. It just took 8 months to get it sorted because in their infinite wisdom, some numpty decided that the best thing that could be done when introducing a 'Smart Meter' rollout was change the Customer Service setup.