hi Nataly thanks for the reply.
I think further clarification is required (or at least for me):
"- if we fit a smart meter at someone's property, while they're with us it'll be programmed as single rate as we only have one tariff.
"Luckily an advantage of SMETS 2 is that once installed they can be programmed to either single rate or economy 7, so this 'traditional' issue will no longer arise
If that's the case then why program it at a single rate when it's E7? It should be programmed at two rates but both rates happen to be the same?
This situation is very confused, I asked about this previously when there was a thread about asking questions about smart meters. This information conflicts with my understanding of what was said in that thread.
You may only have one tariff but here is the issue as I see it; those who have chosen E7 have done so because they consider that there is an advantage for them.
At present with any
supplier and with PP when the customer does not
have a smart meter they can continue to know and monitor their usage and day/night ratio (albeit with PP and a few other suppliers) the rates charged are the same for day & night, but they will still have a record of their ratio and usage. This is important when they look to switch to other tariffs/suppliers. In other words they, (and presumably some database somewhere?) will have a record of their day and night usage.
If not then customers will need some means of a trail of their usage or how are they going to be able to know what tariff will suit in the future?
If you don't properly support E7 customers this should be made clear and writ large in the terms and conditions and in the FAQ.
My understanding was/is that as you offer to take on E7 customers without asking them to change their status to single rate, then, ergo you support E7. If opting to have a SM changes that "understanding" it certainly hasn't been made clear.
My expectations may conflict with reality, but what I would want and expect in the short term, until ofgem/dno/supplier can tell me otherwise, is that a replacement meter will continue to monitor my day night usage, (a legacy and crude but better than no information) that if the dno or by virtue of a meter change the current timings change, I should be informed, and ongoing if I choose a SM that I'm able to access sufficient information to enable me to make an informed choice on future tariffs.
If the statement "once you're SMETS 2, you're no longer classed as 1 rate or 2 rate on the national database, but rather as being 'smart'
." is the case then Ofgem, in conjunction with the energy suppliers need to clarify what this means for consumers.
This whole E7 issue is a mess, further complicated by whether, in an E7 install where there is a teleswitch (radio time switch) controlling the day night switch, this remains in place when a SM is fitted, or whether that functionality is fully migrated to the SM itself.
I fully admit I don't have all the information to make an informed decision, but more to the point until all of these points are clarified I don't think anyone on E7 is able to make an informed decision.
I don't think this situation is of PP's making, but there is a strong case to be made for a clear FAQ.
Originally Posted by Nataly