• Bonus payable when rejoining?

    I am a former customer and have now moved to a new property. I obtained a referral from a friend - a Pure Planet customer - to change supply at my new property to Pure Planet. I used the email link she sent me to initiate the switch. When I entered my email address I was told it was already registered and I should download the app which I did. I then switched supply at my new property to Pure Planet. Will my friend and I each receive the £25 bonus for switching?
    Tap below to see the best answer
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  • I am a former customer and have now moved to a new property. I obtained a referral from a friend - a Pure Planet customer - to change supply at my new property to Pure Planet. I used the email link she sent me to initiate the switch. When I entered my email address I was told it was already registered and I should download the app which I did. I then switched supply at my new property to Pure Planet. Will my friend and I each receive the £25 bonus for switching?
    Tap below to see the best answer


  • Best Answer

    Hi Peter
    welcome back to PP.
    I would think you would get it, but might be better to ask PP directly.
    You need to send your message to the team directly via Wattbot.
    if you go to the app and click on the 3 lines at the top right, then click on help, then ask Wattbot,
    Then you need to type in 'message the team' , press enter
    then you can send them your message. Might take a couple of days to get back to you, but they will
    1
  • Hi Peter
    welcome back to PP.
    I would think you would get it, but might be better to ask PP directly.
    You need to send your message to the team directly via Wattbot.
    if you go to the app and click on the 3 lines at the top right, then click on help, then ask Wattbot,
    Then you need to type in 'message the team' , press enter
    then you can send them your message. Might take a couple of days to get back to you, but they will