A point that was made to you in a reply from one of our fellow Community Forum members, to one of your earlier posts......this is an open Forum which is available to anyone......it is not run by PP.
Therefore it is not advisable to post personal information.....like your mobile No. I advise you to remove your No. by editing your post. Shouldn't be too hard for someone from an IT background.
Sorry to hear that you find navigating/using the App....., that's a shame.
Your original disputed meter readings is definitely an issue that should have been resolved by now......this is a concern. Having read the older posts and replies, it appears that @Marc
has advised you on a couple of occasions, exactly what the issue was and that it was an issue for the industry regulator to deal with. I also noted a lack of response from you to Marc.
I would suggest that you try (again) to contact the PP team through the App via WattBot......once you have opened WattBot......type in "message the team" and send....then enter your request for an update (including any helpful details).
I'm sure that you will be contacted by a PP team member within 2 days (usually much quicker). Please check emails and text messages for notification from the PP team.
I understand your frustration with what has appeared (to you) to be the apparent lack of progress by PP. However I would seriously advise against switching to another supplier, until this situation has been resolved, to your satisfaction. (I don't think the regulator would activate a switch under these conditions).
I sincerely hope that your account is resolved, so that you can fully appreciate the benefits from being a PP customer.
Originally Posted by Mark kirkland