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  • Smart meters update May 2019 - first installations in south

    Hi everyone

    We’re continuing to make steady progress with our rollout of smart meters, here’s an update for our community.

    Thanks to everyone who has volunteered to be part of our pilot of 2nd generation meters (known as ‘SMETS2’).

    Our pilot has up until now focused in the north of the UK.

    What’s new this month:

    • We’re getting in touch with Members who live in the central and south of the UK to arrange installs. (In the smart meter world, the UK is divided into the ‘north’ which is Manchester and above, with everything below the south. This is due to the different networks which carry the data - Telefonica in the south, and Arqiva in the north.)
    • Our north installs have been slightly slowed by a ‘noise’ issue, caused by radio interference in the Arqiva network. During the pilot phase we’ve seen some installations cancelled midway through because the engineer was not able to make the smart meter ‘talk’ to the network. This issue is affecting all energy suppliers, and is being worked on by the Data Communications Company (which is responsible for managing the network which carries smart data from meters to energy companies), smart meter manufacturers, and Arqiva. We’re also going to use meter models which are less affected by the ‘noise’ interference in the north.
    • We’ve got a few hundred new Pure Planet Members (welcome! ) who have recently joined us with SMETS2 already installed by their old supplier. We’ve got a firmware update planned for late June which should mean your smart readings will come through, allowing us to stop asking you for meter reading.
    • The firmware update will also mean we’ll be able to stop asking for readings from Members have had their new SMETS2 meter successfully installed in the pilot.
    • From now we’re also going to be installing SMETS2 smart meters for all meter exchanges where possible. If you report a faulty meter and would prefer not to have a smart meter installed, make sure you let us know in the early appointment booking stage.


    We’ve had hundreds of people offering to be part of the smart meters pilot. If you’re not contacted, please don’t take it personally! It’s just a matter of meter and installer availability.

    Registrations for the pilot are now closed. If you’d like to register your interest for a smart meter later this year, head over to the Pure Planet website where there is a form you can fill in.

    If you’re one of about 30,000 or so Members with a 1st generation (SMETS1) smart meter, remember that we’re not going to be offering SMETS2 to you, as the Data Communications Company says many will become smart again.
    Check out this FAQ for more info about the latest timescales.


    That's it for now. Thanks again to Members helping out in the pilot. Your feedback is really useful, and always appreciated
    Community Manager - Pure Planet

    ​​​​​​​​​​​​​​
    3
  • Hi everyone

    We’re continuing to make steady progress with our rollout of smart meters, here’s an update for our community.

    Thanks to everyone who has volunteered to be part of our pilot of 2nd generation meters (known as ‘SMETS2’).

    Our pilot has up until now focused in the north of the UK.

    What’s new this month:

    • We’re getting in touch with Members who live in the central and south of the UK to arrange installs. (In the smart meter world, the UK is divided into the ‘north’ which is Manchester and above, with everything below the south. This is due to the different networks which carry the data - Telefonica in the south, and Arqiva in the north.)
    • Our north installs have been slightly slowed by a ‘noise’ issue, caused by radio interference in the Arqiva network. During the pilot phase we’ve seen some installations cancelled midway through because the engineer was not able to make the smart meter ‘talk’ to the network. This issue is affecting all energy suppliers, and is being worked on by the Data Communications Company (which is responsible for managing the network which carries smart data from meters to energy companies), smart meter manufacturers, and Arqiva. We’re also going to use meter models which are less affected by the ‘noise’ interference in the north.
    • We’ve got a few hundred new Pure Planet Members (welcome! ) who have recently joined us with SMETS2 already installed by their old supplier. We’ve got a firmware update planned for late June which should mean your smart readings will come through, allowing us to stop asking you for meter reading.
    • The firmware update will also mean we’ll be able to stop asking for readings from Members have had their new SMETS2 meter successfully installed in the pilot.
    • From now we’re also going to be installing SMETS2 smart meters for all meter exchanges where possible. If you report a faulty meter and would prefer not to have a smart meter installed, make sure you let us know in the early appointment booking stage.


    We’ve had hundreds of people offering to be part of the smart meters pilot. If you’re not contacted, please don’t take it personally! It’s just a matter of meter and installer availability.

    Registrations for the pilot are now closed. If you’d like to register your interest for a smart meter later this year, head over to the Pure Planet website where there is a form you can fill in.

    If you’re one of about 30,000 or so Members with a 1st generation (SMETS1) smart meter, remember that we’re not going to be offering SMETS2 to you, as the Data Communications Company says many will become smart again.
    Check out this FAQ for more info about the latest timescales.


    That's it for now. Thanks again to Members helping out in the pilot. Your feedback is really useful, and always appreciated
    Community Manager - Pure Planet

    ​​​​​​​​​​​​​​