# Why are they charging me for an amount i have never spent?

• ### Why are they charging me for an amount i have never spent?

Hi there

I moved in 2 months ago amd I received my second bill. Why are they charging me 8.63 for "balance before spend"?
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0
• Hi there

I moved in 2 months ago amd I received my second bill. Why are they charging me 8.63 for "balance before spend"?

• ### Best Answer

Hello and welcome.
This may seem confusing but is correct.
The balance from your 1st statement was £43.97 debt. Your DD payment was £35.34. Which leaves a balance outstanding of £8.63 add that to this months bill of £66.02 leaves a balance of £74.65.
So next month presuming you make a payment of £35.34 again will leave a balance before spend of £39.31.
5
• Hello and welcome.
This may seem confusing but is correct.
The balance from your 1st statement was £43.97 debt. Your DD payment was £35.34. Which leaves a balance outstanding of £8.63 add that to this months bill of £66.02 leaves a balance of £74.65.
So next month presuming you make a payment of £35.34 again will leave a balance before spend of £39.31.

• Well answered Jon1
2
• Well answered Jon1

• or, to put it another way...(is there another way?)
let's pretend you owed Pure Planet £43.97
But then you paid them £35.34 (Your direct debit)
That leaves you owing them £8.63.
Is that any clearer?
1
• or, to put it another way...(is there another way?)
let's pretend you owed Pure Planet £43.97
But then you paid them £35.34 (Your direct debit)
That leaves you owing them £8.63.
Is that any clearer?