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  • Direct Debit

    Had trouble with direct debit last month. Set direct debit up again no payment taken this month
    Tap below to see the best answer
    0
  • Had trouble with direct debit last month. Set direct debit up again no payment taken this month
    Tap below to see the best answer


  • Best Answer

    Hi Jerry,
    As this is account specific you will need to contact the PP team by going to the app click on three lines top right, go to help, Wattbot, start message with " message the team " and enquire there, you should receive a reply within two working days, it is not instant.if you forget to check back, you should receive a text to inform you you have received a reply
    1
  • Hi Jerry,
    As this is account specific you will need to contact the PP team by going to the app click on three lines top right, go to help, Wattbot, start message with " message the team " and enquire there, you should receive a reply within two working days, it is not instant.if you forget to check back, you should receive a text to inform you you have received a reply


  • hi Jerry
    Did you switch in using the app, and did you get a welcome pack by email?
    Quote Originally Posted by Jerry Collins View Post
    Had trouble with direct debit last month. Set direct debit up again no payment taken this month
    0
  • hi Jerry
    Did you switch in using the app, and did you get a welcome pack by email?
    Quote Originally Posted by Jerry Collins View Post
    Had trouble with direct debit last month. Set direct debit up again no payment taken this month