• Pay more

    I am showing £300 in debt on my account I want to pay more on my direct debit to reduce the bill. How do I do this? Thanks
    Tap below to see the best answer
    0
  • I am showing £300 in debt on my account I want to pay more on my direct debit to reduce the bill. How do I do this? Thanks
    Tap below to see the best answer


  • Best Answer

    Good morning Lorna2jane,

    Welcome to the community.

    As this is your first post when did you join?
    Just curious because PP does carry out DD reviews seasonally twice a year.

    However, you need an adjustment now, so proceed to the APP and follow this method to get a PP teams members response.

    Open the APP - Open Help - Open ask wattBot
    You must first type: "Message the Team" then post your request for a DD review.
    A team member will respond within 2 days or sooner back with bot.

    Just one more point I guess you are sending meter reads frequently or at least monthly when you receive a reminder from PP.

    Look out for more customer feedback and always revert back for advice.

    Have a great day
    1
  • Good morning Lorna2jane,

    Welcome to the community.

    As this is your first post when did you join?
    Just curious because PP does carry out DD reviews seasonally twice a year.

    However, you need an adjustment now, so proceed to the APP and follow this method to get a PP teams members response.

    Open the APP - Open Help - Open ask wattBot
    You must first type: "Message the Team" then post your request for a DD review.
    A team member will respond within 2 days or sooner back with bot.

    Just one more point I guess you are sending meter reads frequently or at least monthly when you receive a reminder from PP.

    Look out for more customer feedback and always revert back for advice.

    Have a great day