Originally Posted by Michaju98
I've spoken to our Member services team about this.
Yep, you're right, the issue was caused by the opening reading being sent incorrectly.
The team received the photo of your meter you sent them - thanks for doing that.
Maddie from the team did also reply asking for another correct and recent reading from you. If you open WattBot in your account you should see that message from her.
Once you've done that the team can raise a reading dispute on your behalf
rightly says, that can take up to 12 weeks.
But, hopefully it won't! The first thing though is to send us that reading via a reply to Maddie's message.