• Pure Planet to change gas shipper

    Hi everyone

    We’re making some changes to the way we monitor our gas supply and I want to tell you a bit more about it in the community.

    In the coming months we’ll be changing our gas shipper.

    What is a gas shipper? A gas shipper is the legal entity which takes operational responsibility for managing all the administration of gas, from the point at which we buy it until it arrives at your meter.

    What’s happening is that in the coming months we’ll be switching our supplier of gas from a company called Barrow to BP.

    Importantly, your gas supply will not be affected. You won’t lose gas supply and nothing will change in your home.

    We’re doing this now because we’ve grown our Membership and we need a bigger gas shipper to handle our growth.

    Why are you telling us about this change in the community?

    When any energy supplier changes their gas shipper, they also have to update their systems, industry data and software.

    The only time we think a Member might be impacted by this change is if you choose to switch to a different supplier at the same time as we’re changing the gas shipper on your account.

    If this happens you may be blocked from switching because the other supplier will think that you’re already in the process of switching supplier.

    There is a window of about 17 days when this could happen, from the day we start changing gas shipper on your account.

    If this happens to you, just wait 10 working days and then ask your new supplier to restart your switch. Sorry for the inconvenience.

    When will the change start and what are the next steps?

    We’re going to test this by changing gas shipper for Pure Planet staff first, followed by family and friends.

    We’d also like to involve some community members if you’re happy to help, too. Let me know in the replies or send me a message.

    Once the testing is done, the transfer for all our Members will start around mid-June. We estimate it’ll take about six to eight weeks to complete.


    Will new Pure Planet Members be affected?

    No. Anyone who switches to Pure Planet once the gas shipper change has started will be automatically assigned to BP, not Barrow.

    Any other questions? Let’s talk about it in the replies below.
    Community Manager - Pure Planet

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  • Hi everyone

    We’re making some changes to the way we monitor our gas supply and I want to tell you a bit more about it in the community.

    In the coming months we’ll be changing our gas shipper.

    What is a gas shipper? A gas shipper is the legal entity which takes operational responsibility for managing all the administration of gas, from the point at which we buy it until it arrives at your meter.

    What’s happening is that in the coming months we’ll be switching our supplier of gas from a company called Barrow to BP.

    Importantly, your gas supply will not be affected. You won’t lose gas supply and nothing will change in your home.

    We’re doing this now because we’ve grown our Membership and we need a bigger gas shipper to handle our growth.

    Why are you telling us about this change in the community?

    When any energy supplier changes their gas shipper, they also have to update their systems, industry data and software.

    The only time we think a Member might be impacted by this change is if you choose to switch to a different supplier at the same time as we’re changing the gas shipper on your account.

    If this happens you may be blocked from switching because the other supplier will think that you’re already in the process of switching supplier.

    There is a window of about 17 days when this could happen, from the day we start changing gas shipper on your account.

    If this happens to you, just wait 10 working days and then ask your new supplier to restart your switch. Sorry for the inconvenience.

    When will the change start and what are the next steps?

    We’re going to test this by changing gas shipper for Pure Planet staff first, followed by family and friends.

    We’d also like to involve some community members if you’re happy to help, too. Let me know in the replies or send me a message.

    Once the testing is done, the transfer for all our Members will start around mid-June. We estimate it’ll take about six to eight weeks to complete.


    Will new Pure Planet Members be affected?

    No. Anyone who switches to Pure Planet once the gas shipper change has started will be automatically assigned to BP, not Barrow.

    Any other questions? Let’s talk about it in the replies below.
    Community Manager - Pure Planet

  • Hey everyone,

    Just an update for you -

    We've finished testing the gas shipper change on the PP team and friends, so we're looking to start the gas shipper change for all our members in the next few weeks.

    We'll update this post to let you know when this starts going ahead

    If you have any questions feel free to ask them below
    1
  • Hey everyone,

    Just an update for you -

    We've finished testing the gas shipper change on the PP team and friends, so we're looking to start the gas shipper change for all our members in the next few weeks.

    We'll update this post to let you know when this starts going ahead

    If you have any questions feel free to ask them below
  • A quick update.
    Today we're migrating 20,000 members from Barrow to BP.
    As posted above
    this change will not affect anyone's gas supply.
    The only time we think a Member might be impacted is if you choose to switch to a different supplier at the same time as we’re changing the gas shipper on your account.
    If this happens you may be blocked from switching because the other supplier will think that you’re already in the process of switching supplier.
    There is a window of about 17 days when this could happen, from the day we start changing gas shipper on your account.
    If this happens to you, just wait 10 working days and then ask your new supplier to restart your switch. Sorry for the inconvenience.



    Community Manager - Pure Planet

    1
  • A quick update.
    Today we're migrating 20,000 members from Barrow to BP.
    As posted above
    this change will not affect anyone's gas supply.
    The only time we think a Member might be impacted is if you choose to switch to a different supplier at the same time as we’re changing the gas shipper on your account.
    If this happens you may be blocked from switching because the other supplier will think that you’re already in the process of switching supplier.
    There is a window of about 17 days when this could happen, from the day we start changing gas shipper on your account.
    If this happens to you, just wait 10 working days and then ask your new supplier to restart your switch. Sorry for the inconvenience.



    Community Manager - Pure Planet

  • I am trying to change supplier but it has been blocked. Can you remove your application to supply gas to my home.
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  • I am trying to change supplier but it has been blocked. Can you remove your application to supply gas to my home.
  • Hey @Letitia McCafferty

    Just FYI I've moved your post to our thread all about changing gas shipper .

    If you apply to switch again in 10 days it should no longer be blocked
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  • Hey @Letitia McCafferty

    Just FYI I've moved your post to our thread all about changing gas shipper .

    If you apply to switch again in 10 days it should no longer be blocked
  • Hello Nataly,
    I would like to switch sooner why do I have to wait 10 days.
    Thanks
    Letitia
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  • Hello Nataly,
    I would like to switch sooner why do I have to wait 10 days.
    Thanks
    Letitia
  • Quote Originally Posted by Letitia McCafferty View Post
    Hello Nataly,
    I would like to switch sooner why do I have to wait 10 days.
    Thanks
    Letitia
    If you have a read of the post above it explains that, while the gas shipper is being changed, if you try to switch in a certain window you "may be blocked from switching because the other supplier will think that you’re already in the process of switching supplier."

    If you get in touch with our Member Services team they'll be able to look into your account further for you.

    I've also replied to your DM about this
    0
  • Quote Originally Posted by Letitia McCafferty View Post
    Hello Nataly,
    I would like to switch sooner why do I have to wait 10 days.
    Thanks
    Letitia
    If you have a read of the post above it explains that, while the gas shipper is being changed, if you try to switch in a certain window you "may be blocked from switching because the other supplier will think that you’re already in the process of switching supplier."

    If you get in touch with our Member Services team they'll be able to look into your account further for you.

    I've also replied to your DM about this
  • Hi Nataly,
    Can you give me a number to call as it took about 2 months to clear up my account.
    Thanks
    Letiita
    0
  • Hi Nataly,
    Can you give me a number to call as it took about 2 months to clear up my account.
    Thanks
    Letiita
  • Quote Originally Posted by Letitia McCafferty View Post
    Hi Nataly, Can you give me a number to call as it took about 2 months to clear up my account. Thanks Letiita
    We're a digital-only supplier so we don't have a contact number but you can message our Member Services team by tapping 'help' > 'ask WattBot' in your account and typing message the team. They get back to you in 1 working day

    They'll be able to check out your account and advise you further on what to do
    0
  • Quote Originally Posted by Letitia McCafferty View Post
    Hi Nataly, Can you give me a number to call as it took about 2 months to clear up my account. Thanks Letiita
    We're a digital-only supplier so we don't have a contact number but you can message our Member Services team by tapping 'help' > 'ask WattBot' in your account and typing message the team. They get back to you in 1 working day

    They'll be able to check out your account and advise you further on what to do