• Usage data lost when switching one fuel

    I was using PP for both fuels but have just switched away for gas. All historic usage data for gas has vanished from the app. Might be nice to leave the old data visible?
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  • I was using PP for both fuels but have just switched away for gas. All historic usage data for gas has vanished from the app. Might be nice to leave the old data visible?
  • Hi @talldave
    Thanks, that's useful feedback.
    We've got plans for the app which will give access to historical usage data if someone switches.
    It's related to other improvements we've got for managing multiple accounts.
    For now though, if you message our Member services team, they can send you old statements which include gas usage.
    Community Manager - Pure Planet

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    1
  • Hi @talldave
    Thanks, that's useful feedback.
    We've got plans for the app which will give access to historical usage data if someone switches.
    It's related to other improvements we've got for managing multiple accounts.
    For now though, if you message our Member services team, they can send you old statements which include gas usage.
    Community Manager - Pure Planet

    ​​​​​​​​​​​​​​