• Billing

    I would like to increase my current monthly tariff to £180.00 per month which will probably create a credit. This can then reduce the impact of the winter months billing which will be difficult to manage.
    Tap below to see the best answer
    0
  • I would like to increase my current monthly tariff to £180.00 per month which will probably create a credit. This can then reduce the impact of the winter months billing which will be difficult to manage.
    Tap below to see the best answer


  • Best Answer

    Hi Junior, currently customers cannot change their Direct Debit via the app, so you will have to contact Members Services directly using the following steps:

    go to blue homepage
    click 3 white bars ( top right corner)
    click Help
    click on Wattbot and type in “Message the team” followed by your request.

    A Pure Planet Representative will get back to you in a day or two so look out for their reply.
    Click HERE for more Direct Debit info from PP.

    regards
    1
  • Hi Junior, currently customers cannot change their Direct Debit via the app, so you will have to contact Members Services directly using the following steps:

    go to blue homepage
    click 3 white bars ( top right corner)
    click Help
    click on Wattbot and type in “Message the team” followed by your request.

    A Pure Planet Representative will get back to you in a day or two so look out for their reply.
    Click HERE for more Direct Debit info from PP.

    regards