• Bill payment & previous due clearance

    We recently moved into a new apartment & PurePlanet was the existing energy supplier. We got a bill today which costs around £57 and indicates a different start meter reading ( meter reading is different than the details provided in our agreement ) & an estimated end reading.

    How can I update the start & end meter reading to pay the amount which we are responsible for ?

    Is there any option to login to PurePlanet webapp to update the meter readings & pay the respective amount?

    And more importantly, does anyone know the customer support number of PurePlanet to directly reach out to them for any kind d if clarification ?

    Any assistance on this would be greatly appreciated.
    Tap below to see the best answer
    0
  • We recently moved into a new apartment & PurePlanet was the existing energy supplier. We got a bill today which costs around £57 and indicates a different start meter reading ( meter reading is different than the details provided in our agreement ) & an estimated end reading.

    How can I update the start & end meter reading to pay the amount which we are responsible for ?

    Is there any option to login to PurePlanet webapp to update the meter readings & pay the respective amount?

    And more importantly, does anyone know the customer support number of PurePlanet to directly reach out to them for any kind d if clarification ?

    Any assistance on this would be greatly appreciated.
    Tap below to see the best answer


  • Best Answer

    Hello @Arun and welcome to the community.

    This forum is mainly used by Pure Planet customers.

    Did you read the meter on the day you moved in, and if so does this differ from the value in your agreement?

    If you wish to dispute the opening reading you will need to contact Pure Planet. They operate an app-based service and there is no call centre or email contact option as everything is done via an app in order to keep down the costs to customers.

    To get started, the Pure Planet app can be installed from the Apple or Google store as appropriate.

    From the app select Help and use WattBot. It is important that the first line of text you enter reads 'Message the team' as this will alert a Pure Planet member of staff that some human intervention is required. You can then explain your concern and you will get a response within 2 workings days.
    3
  • Hello @Arun and welcome to the community.

    This forum is mainly used by Pure Planet customers.

    Did you read the meter on the day you moved in, and if so does this differ from the value in your agreement?

    If you wish to dispute the opening reading you will need to contact Pure Planet. They operate an app-based service and there is no call centre or email contact option as everything is done via an app in order to keep down the costs to customers.

    To get started, the Pure Planet app can be installed from the Apple or Google store as appropriate.

    From the app select Help and use WattBot. It is important that the first line of text you enter reads 'Message the team' as this will alert a Pure Planet member of staff that some human intervention is required. You can then explain your concern and you will get a response within 2 workings days.